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Extended Stay America - Philadelphia - Mt. Laurel - Crawford Place
- Hotels
- Mt. Laurel, NJ
About this business
Extended Stay America Hotel Philadelphia - Mt. Laurel - Crawford Place is located at 101 Diemer Dr, Mount Laurel, NJ. This business specializes in Hotels & Motels and Other Lodging.
Location details
101 Diemer Dr., Mt. Laurel, NJ, 08054, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The lobby and room smelled like smoke, even though we were in a nonsmoking room. The room was clean and tidy. A blow dryer was not included in the room (not a big deal but caused an inconvenience).
Business response:
Thanks for evaluating your stay. We are glad you had an overall pleasant visit and liked some aspects of your room. That being said, we are sorry for the cleanliness you experienced in the room. We have shared your concerns with the housekeeping team. We would like to inform you that hairdryers are available at front desk, its always complimentary. We appreciate your business and hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
location/price Lobby is way too small! Smoking policy is not enforced. Bathroom is small.
Business response:
Thank you for staying with us. We are glad you liked our location and affordable rates. That being said, we are sorry for not meeting your expectations and regret any inconvenience caused. We hope you will give us another chance so we can serve you much better. Sincerely, Hotel Management
Okay for the price Very small lobby, too small! Was advertised as free breakfast, but it was a grab and go, just muffins, coffee, hot tea, cocoa. No fruit, no juice, no place to sit down. Missing hair dryer in room, desk clerk couldn't find a single one, even went across the street for one, came back empty handed. In evening, at least five people were sitting in the very small lobby, drinking like there was no tomorrow. Elevator is slow and noisy. Bathroom is small, but workable. Non smoking hotel, but man was smoking a ciga... read more
Business response:
Merlynn, thank you for your review and letting us know you had an overall pleasant visit. That being said, we are sorry for the issues you experienced while here. Your comments have prompted our management team to redouble training efforts so we can be sure to meet the standards you should always expect from us. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Nice gettaway Nothing bad, nothing great. All as I expected. A tiny bathroom.
Business response:
Thank you for sharing your kind review of Extended Stay America. We are happy you enjoyed your stay and that you were satisfied with all that we have to offer. Thanks once more for allowing us to be of service, and we hope to have the pleasure of doing so again on your next trip. Sincerely, General Manager
one night stay during our trip, great for a night stay
Business response:
Thank you for including Extended Stay America - Philadelphia - Mt. Laurel - Crawford Place in your travel plans. It’s always our attempt to provide a comfortable experience for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, General Manager
Someone on my floor was smoking weed, the hotel is 100% non smoking. Fire alarm went off twice.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Business response:
Manuel, thank you for your 5-star rating. We are delighted to know you loved each and every aspect of your trip. We hope to welcome you back soon at Extended Stay America - Philadelphia - Mt. Laurel - Crawford Place. Sincerely, General Manager
Not too bad. Staff was very nice. Room had a full kitchen. Only complaint was that the pillows were too soft and the bathroom was pretty small (even for my friend who is only 5' tall). Other than that, what I paid for a night here wasn't so bad.
Business response:
We appreciate you being our guest at Extended Stay America - Philadelphia - Mt. Laurel - Crawford Place. We are delighted to now you loved our service and our affordable rates. Your feedback is important to us as it will help us to improve our facilities and amenities going forward. We hope to welcome you back soon. Sincerely, General Manager
The staff was horrible and room service was horrib The staff was horrible and room service was horrible
Business response:
Amanda, we certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We truly regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Philadelphia - Mt. Laurel - Crawford Place
How is Extended Stay America - Philadelphia - Mt. Laurel - Crawford Place rated?
Extended Stay America - Philadelphia - Mt. Laurel - Crawford Place has a 4.2 star rating with 930 reviews.
When is Extended Stay America - Philadelphia - Mt. Laurel - Crawford Place open?
Extended Stay America - Philadelphia - Mt. Laurel - Crawford Place is open now. It will close tomorrow at 12:00 a.m.