This profile has been claimed by the business owner or representative.
Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This was the most dirt dirtiest hotel we’ve ever stayed at . When we ask to change room s they there was none . So we didn’t sit in the chairs or the couch . So nasty !
Business response:
Phil, thank you for your honest comments about your stay with us. We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we fell short this time, and for that, we sincerely apologize. We are working with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experie... read more
Don't do it This place is a disaster. They should condemn the building, tear it down, and then burn the debris. It's filthy, in poor repair, and smells. Don't let the location fool you, this isn't a nice place to stay. The only positive I can say is that the staff is very nice.
Business response:
Thank you for being our guest and for providing us with your feedback. It is unfortunate to hear you did not enjoy your overall stay with us. We appreciate your concerns about the condition of the hotel. We are having similar discussions, and we have shared your comments with the appropriate individuals in our organization who are finalizing our future refresh. We hope you will consider giving us another chance next time your travel brings you back to this area. Sincerely, Hotel Management
Dilapidated and Dirty. Great Service and Good Location.
Business response:
Gouthum, thank you for taking the time to share your feedback. Although you liked our service and convenient location, we are sorry for not living up to your expectations. We have shared your feedback with the concerned team to see where we can improve. It was a pleasure hosting you, and hope to see you again on your next visit. Sincerely, Hotel Management
Construction Frat House Terrible stay as construction workers were there to install fire protections? Work began before 8am, included loud talking and complaining about the job, knocking on doors at all hours both empty and occupied. I had an open hole cut in my ceiling where fiberglass would fall from each time the door opened or closed. Phone ringing loudly, and answered even louder while commenting on the guests staying there. A mask request was up but only two staff members wore masks and no other guests did. Poor cleanl... read more
Business response:
Adrian, thank you for sharing your review and the details surrounding your recent stay. We appreciate you bringing these issues to our attention. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and we apologize that this was not your experience. We are taking appropriate steps to ensure future guests do not encounter the same issues. It was an honor to host your visit, and we hope you will give us another chance in the future. Sincerely, Hotel Management
Do not stay here. This place is really creepy. I stayed at this hotel for the GCU gradation with my family and there was just so many interesting, creepy people in this hotel. The hotel room was not cleaned, shower had black mildew in it and microwave was not cleaned inside. I have worked in the hospitality industry and know how the operations work. Front desk was not very hospitable, didn't smile, and just seemed they didn't want to be there. I wouldn't even recommend this hotel for one night.
Business response:
Katherine, thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We have shared your concerns with my respective teams to improve our service delivery. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Mana... read more
The area just seemed sketchy. Walking through the hallways you could hear everything from every room, very noisy. People blasting music, kids running up and down the hall. It seemed like people were living there long term, very weird feeling.
Business response:
Thank you for being our guest and for sharing your experience. We apologize for the noise issues you experienced and that we did not address them to your satisfaction. We are very sorry that your stay was disrupted and hope that you will give us a chance to serve you better in the future. Sincerely, Hotel Management
The door lock was broken and we couldn't get in the door. The staff would not move us or do anything because we booked through expedia. The hotel was so dirty and gross. The staff was not willing to help us at all because we booked with expedia. Worst experience ever. They suck
Business response:
Charles, thank you for staying at our hotel. We appreciate your business! We sincerely apologize for the issues you encountered during your stay, and we regret that we were not able to completely fix it while you were here. We have shared your concerns with our respective teams to make sure future guests do not experience the same. Thank you for your comments, we hope to see you again so that we can make your next visit a memorable one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 3.2 star rating with 2,820 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.