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Extended Stay America - Phoenix - Biltmore
- Hotels
- Phoenix, AZ
About this business
Location details
5235 N. 16th St., Phoenix, AZ, 85016, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It's obvious they are struggling. Not clean, garbage piles up in halls ways, my sink was gross and peeling. The staff was nice though.
Business response:
David, thank you for taking the time to evaluate your stay. We are sorry for your disappointing visit and apologize for the housekeeping issues experienced. We take the cleanliness of our property and suites very seriously, and we will share your feedback with our team to ensure this is not repeated. On a positive note, we are glad you liked our associates. We hope to have the opportunity to make your next visit outstanding in every respect. Sincerely, Hotel Management
The room was ok. But the reception area, the hallways and the elevator were dirty and unattended. ice machine
Business response:
Juan, thank you for posting a review of your stay. Please accept our apologies if we overlooked some housekeeping areas. We have shared your remarks with appropriate individuals and will use them as an opportunity to improve our cleaning services. We are continually striving to enhance our guest experience, and we hope to have the chance to make your next stay even better. Sincerely, Hotel Management
It was the most affordable in the area. Hotel seemed really run down. The shower head leaked from the sides, one of the computer chairs were dirty with white stains, one of the towels had a yellow stain, no extra toilet paper in the room, the refrigeratorwas missing a door handle and wasn't cleaned right. The AC worked fine and check in staff was nice. The location is good and there are plenty of restaurants and stores around. I wouldn't recommend the hotel or stay here again.
Business response:
Candace, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
Property is worn out. Lots of small damage, chipped corners and peeling wood finish. Room smelled as if someone fried a fish and then left it out for a week. Check in took 30 mins because the front desk clerk was cleaning a room. House keeping banged on the door at 9:30a and again at 10:30a to ask if I was extending my stay, while the scheduled check out was 11a. I would not recommend this property.
Business response:
Jason, we want to thank you for your recent stay with us and for taking the time to post your review.We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place so these types of situations do not occur. Regrettably we failed during this process and for that we are sorry. We can absolutely do better andwe hope you will give us the opportunity in the future to prove that to you. Sincerely, Hotel Management
I didnt like anything. We arrived at 2 pm, was able to check in at 3 pm due to system audit, and left by 9 after waking up. We cancelled our remaining stay after waking up. Dirty, filthy, disgusting place. Ive never experienced anything like it before.
Business response:
Sarah, on behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future and to welcome you back again soon. Sincerely, Hotel Management
Filthy and run down place Would not recommend this property. Rooms were very dirty. There was black hair on the sheets when we pulled the blankets down. Hallways smelled musty. Bathroom was dirty. Was supposed to stay 2 nights but checked out after the first night. Mattress was paper thin and pullout sofa was like just sleeping in springs. Don’t waste your money.
Business response:
Judith, thank you for your honest evaluation. We regret not meeting your expectations and apologize for the cleanliness issues you encountered. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope to have another opportunity to welcome you back and provide you with a more favorable experience. Sincerely, Hotel Management
Don't stay here. Most revolting hotel I've ever stayed in although it's in a good area. Unsafe and dirty. Can’t understand why Expedia even offers this hotel as an option. Horrible management in my opinion. Extremely understaffed. Very unwelcoming and dingy hotel. The doors at back of hotel that are usually locked (unless you are a guest with a key) are supposedly in the process of "being repaired" allow anyone to walk in. People are loud and up through the night. Walls are very thin. Trash stacked up in hallway which made i... read more
Business response:
LeAnn, thank you for taking the time to evaluate your stay. We apologize for the disappointing stay you had with us and for the inconvenience you experienced during check-out. We will address this appropriately and take the necessary actions to prevent such lapse in service going forward. We will also share your comments regarding the cleanliness issues you encountered and take steps to ensure we are more diligent going forward. On a positive note, we appreciate your kind compliments regarding our staff. We hope to have the ... read more
Frequently asked questions about Extended Stay America - Phoenix - Biltmore
How is Extended Stay America - Phoenix - Biltmore rated?
Extended Stay America - Phoenix - Biltmore has a 3.2 star rating with 2,820 reviews.
When is Extended Stay America - Phoenix - Biltmore open?
Extended Stay America - Phoenix - Biltmore is open now. It will close tomorrow at 12:00 a.m.