Extended Stay America - Phoenix - Chandler

Business response:

Dear Lavinia, We're glad you enjoyed the tranquil and quiet environment during your stay. It's wonderful to know that our location, with its proximity to restaurants and shopping, added to your overall experience. It is nice that our welcoming staff made your stay even more enjoyable. We appreciate your kind words and will pass them along to the team. We hope to welcome you back soon and provide another excellent experience at Extended Stay America.Sincerely,Hotel Management 

Business response:

DearNatosha, We're so glad you had a great stay and that your visit to Phoenix was for something special! Knowing you'd choose to return means a lot to us. At Extended Stay America, we love welcoming guests back and making each stay just as enjoyable as the last. It was our pleasure hosting you, and we love knowing that we will be your hotel of choice whenever you are in the area.Sincerely,Hotel Management 

Business response:

Dear Guest, We regret to learn that your experience did not meet your expectations. Our objective is to ensure a comfortable and enjoyable stay for all our guests, and we acknowledge that we fell short in your instance. Please accept our apologies for any inconvenience this may have caused. We are eager for another opportunity to demonstrate our commitment to the high standards of service we uphold. Sincerely,Hotel Management