Extended Stay America - Phoenix - Chandler

Business response:

Dear Vince, Thank you for reviewing your recent stay with us. We appreciate your compliments about where we are excelling and your comments regarding things we can improve. It is always lovely to receive positive remarks from our guests, but we are also grateful to learn from comments like yours. Your feedback is invaluable to us as it highlights where we need to refocus our efforts, and we assure you we will. It was a pleasure having you as our guest, and we hope to see you again soon at Extended Stay America.Sincerely,Hote... read more

Business response:

Dear Guest, We are grateful for your feedback and would like to express our sincerest appreciation for taking the time to leave us such a positive review. It is rewarding to hear that your experience with us was memorable and that you found our services to be of high quality. Thank you for choosing Extended Stay America as your preferred accommodation provider. We value your patronage and look forward to welcoming you again in the near future.Sincerely,Hotel Management 

Business response:

Dear Julianna, Thank you very much for staying at our hotel. We consistently aim to provide our guests with the highest standards of comfort and cleanliness, and it is regrettable to learn that we did not meet your expectations. We extend our sincere apologies for any inconvenience caused. Cleanliness is paramount to us, and we will ensure that our team pays closer attention to this aspect, thereby enhancing the overall guest experience in the future.Sincerely,Hotel Management 

Business response:

Dear Luther, It is wonderful to hear that you enjoyed your stay with us. Thank you for sharing your feedback so that we can continue to improve and deliver the best guest experience possible. It is through communication like yours that we continue to enhance our service. We are glad that your overall experience was positive, and we hope to welcome you back in the near future!Sincerely,Hotel Management