Extended Stay America - Phoenix - Chandler

Edith 

on Expedia

a year ago

While checking in the lady at the front desk flirted with my husband. The hotel stated that it was non smoking when we walked into the room it smelled like smoke the smoke alarm was pulled off it smelled horrible. The bed looked like they just re made the bed it was dirty. We decided not to stay there. We figured out a new place to stay. When I gave the key back to the front desk she just put her head down and didn’t say anything. The lobby was dirty and it just was an over all bad experience. I was scared to touch anything ... read more

Abdel 

on Expedia

a year ago

Terrible 

Teresa 

on Expedia

a year ago

The room didn't have heat that worked, the shower leaked. Moved to a new room, shower filled the bathtub. Nightmare. 

Steven 

on Expedia

a year ago

Not Worth the Money The hotel is dated, and it shows. The room carpet was dirty, and the furniture was showing its age. The cleaning crew actually left some trash in the room. The only nice thing I can say about the facilities is the bathroom which actually fairly clean. Another nice thing is that it's located behind a couple of large shopping centers, so buying supplies or food was easy. 

Jonathan 

on Expedia

a year ago

I checked in and the man at the front desk was wonderful. Upon entering my room I found that the carpet had not been vacuumed. There was garbage/ empty beer cans under the mattress of my bed. There was also poorly cleaned surfaces like the bedside tables and the tub was actually kinda gross. This hotel was just for sleeping for a few hours before heading to the airport. I was disappointed in the overall experience. Good location and again the staff was great.