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Extended Stay America - Phoenix - Chandler
- Hotels
- Phoenix, AZ
About this business
Location details
14245 S. 50th St., Phoenix, AZ, 85044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
AVOID THIS HOTEL Unfortunately, this was an extremely disappointing stay. The room and overall property were not in acceptable condition upon arrival. The sink and shower were clogged, the TV did not work, and there were clear cleanliness issues, including visible trash and hair in the drain. To make matters worse, upon arriving at the property, we noticed a small bag containing a white powdery substance near the front entrance, which was very concerning and did not create a safe or welcoming first impression. When we report... read more
Business response:
Dear Guest, Thank you for taking the time to share such detailed feedback regarding the recent stay. The experience described does not reflect the standards the team works to provide, and it is especially concerning that the overall condition created such discomfort. Situations like this are taken very seriously, and your comments are being shared with the appropriate teams to ensure closer attention to cleanliness, maintenance readiness, and overall presentation so that improvements can be made immediately. While it is appr... read more
Waited for hot water to take a shower for 15 minutes and never got hot In a bad area 1st room full of smoke smell and terrible smells throughout entire hotel After looking at 2nd room and trying to take a hot shower we went down and left and didn’t stay Would never recommend this place to anyone Hoping Expedia will refund our money because they would not refund us our money We didn’t stay and didn’t get any type of customer service or help with getting a refund
Business response:
Dear Guest, We work hard to maintain a clean, welcoming atmosphere across the property, and guest comfort remains a top priority. While all suites follow a nonsmoking policy, we recognize that expectations are not always met, and situations like this deserve prompt attention. Your comments have been noted and will be addressed with the team to reinforce standards and ensure a more pleasant environment moving forward. Also, we apologize for the lack of hot water, and we have forwarded this to the maintenance team for correcti... read more
Oof. Unless you have no other choice, find somewhere else to stay. Ridiculously overpriced and in disrepair. Old and outdated. Evening staff was pleasant, morning staff didn't even acknowledge us. Would never recommend this place.
Business response:
Dear Guest, We appreciate your feedback and sincerely apologize for not meeting your expectations during your stay. As a team, we strive to provide exceptional hospitality to all of our guests, and regrettably, we fell short in your case. Your feedback is highly valued, and we will utilize it to improve our services moving forward. We hope to regain your trust and provide you with the superior experience that you deserve. Sincerely, Hotel Management
Kick all of the crack heads, meth heads, and prostitutes off the property. Clean up all of the homeless people’s trash that camp out all over the property. I literally found two crack pipes in the parking lot. The place is horrible. Call the cops.
Business response:
Dear Guest, We are deeply concerned to receive your feedback, as it does not align with the experience we strive to offer our guests. Our commitment is to provide a clean environment, superior service, and an exceptional stay for all who visit our establishment. The safety and well-being of our guests are of the utmost importance, and we take all reports of inappropriate or suspicious activity very seriously. Our team works closely with local authorities and security partners to ensure a safe and respectful environment throu... read more
Room was clean. Room smelled bad. Beds were awful. Drapes had holes in them. Lamp was broken had a short. Fixtures were falling down. Receptionist was on a personal call while we were checking in.
Business response:
Dear Guest, We sincerely apologize that your experience did not reflect the welcoming environment we strive to provide. We regret that your stay was not as smooth as it should have been and that the service and cleanliness did not reflect the standard we aim to provide. Your comments are important and will be used to address these concerns with our team. We hope you will consider returning so we can provide you with the level of comfort and care you deserve. Sincerely, Hotel Management
Room was not clean. Very old looking, not enough towels were left in the restroom. Bed was too firm and uncomfortable.
Business response:
Dear Guest, We regret that the room condition and overall comfort did not meet expectations. Bedding comfort also plays an important role in rest, and it is clear that this was not ideal for you. Your comments have been noted and will be shared with the team to ensure attention to room upkeep and guest comfort. We hope there may be an opportunity to provide a more comfortable experience in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Chandler
How is Extended Stay America - Phoenix - Chandler rated?
Extended Stay America - Phoenix - Chandler has a 3.2 star rating with 2,049 reviews.
When is Extended Stay America - Phoenix - Chandler open?
Extended Stay America - Phoenix - Chandler is open now. It will close tomorrow at 12:00 a.m.