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Extended Stay America - Phoenix - Chandler
- Hotels
- Phoenix, AZ
About this business
Location details
14245 S. 50th St., Phoenix, AZ, 85044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was super dirty
Business response:
Dear Guest, We are sorry the condition of the room fell short of your expectations. Your concerns will be shared with our housekeeping and team to ensure expectations for cleanliness and guest care remain consistent throughout the property. We appreciate you bringing this to our attention and hope that a future opportunity will allow for a much more positive and comfortable stay. Sincerely, Hotel Management
Vehicle was really loud, saw a few roaches, smelled like cat litter & wet dog. Humid
Business response:
Dear Guest, We are sorry that the overall environment and comfort did not meet expectations during your stay. This is not the standard we aim to provide. Maintaining a high standard of cleanliness and overall comfort is of utmost importance to us, and we are committed to ensuring that our team pays greater attention to these aspects moving forward. We truly value your input and hope to have the opportunity to welcome you back for a more comfortable and improved experience in the future. Sincerely, Hotel Management
This place was dirty. Had people doing drugs outside. Hall carpet dirty and it smelled bad. Lots of questionable people around. Not a place for families or women to stay at.
Business response:
Dear Guest, Please accept our sincerest apologies for the issues you experienced during your stay. The safety and well-being of our guests are of the utmost importance, and we take all reports of inappropriate or suspicious activity very seriously. Our team works closely with local authorities and security partners to ensure a safe and respectful environment throughout the property. Additionally, we take cleanliness very seriously, and we will ensure that our team pays more attention to this aspect to provide a more pleasant... read more
Homeless lady in what I guess is the lobby - there’s 2 chairs there another person sitting on the floor on a phone. Plastic bags of what might be supplies for the hotel or the people’s belongings stacked underneath the area for the breakfast. Whole place is not up romper in any area loud car running out the window, no sleep small towels that are beyond the scope of any towel you want to use - left in the morning now fighting for refund - don’t even think this place is worth it being less expensive
Business response:
Dear Guest, We regret to learn that your experience did not meet expectations, particularly regarding the overall environment and comfort. This is not the standard we aim to provide, and your comments are being taken seriously as our team works to improve the atmosphere and guest experience. We understand how important a clean and well-managed space is during a stay, and your concerns will be adequately addressed. We truly value your input and hope to have the opportunity to provide a more positive and restful visit in the f... read more
Would not return
Business response:
Dear Guest, We regret that your visit did not reflect the welcoming and comfortable experience we aim to provide. Your comments are important, and we hope you might consider giving us another opportunity to offer a more positive stay. Sincerely, Hotel Management
The room only had 2 small towels and I went to the front desk to ask for larger towels and I was told that there is some in the room too, which I replied there is only two small ones. They had me come back an hour later and gave me one large towel and two small towels again.
Business response:
Dear Guest, Thank you for your constructive feedback regarding your recent stay at our hotel. We regret the service issues you encountered during your visit. The interaction at the front desk and the delay in receiving additional items clearly added to the frustration, and this is being shared to improve how requests are handled so that service feels more prompt and accommodating. Thank you once again for your candid observations. Sincerely, Hotel Management
NO TENIAN DESAYUNO COMO DICEN ERA CAFE Y UNOS PANES
Business response:
Dear Guest, We regret that the grab-and-go breakfast did not meet your expectations. It is intended as a light and convenient option, and we understand it may have felt limited during your stay. Your comments are valuable, and we will share them with our team. We hope to provide a more satisfying experience on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Chandler
How is Extended Stay America - Phoenix - Chandler rated?
Extended Stay America - Phoenix - Chandler has a 3.2 star rating with 2,049 reviews.
When is Extended Stay America - Phoenix - Chandler open?
Extended Stay America - Phoenix - Chandler is open now. It will close tomorrow at 12:00 a.m.