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Extended Stay America - Phoenix - Chandler
- Hotels
- Phoenix, AZ
About this business
Location details
14245 S. 50th St., Phoenix, AZ, 85044, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room not what was expected. Our reservation was cancelled. Staff accommodated us with a room that was a king size bed turned into two beds.
Business response:
Dear Guest, We apologize for the disappointment you experienced upon your arrival. Although we strive to meet our guests' needs and preferences, there are times when the requested room is unavailable. We recognize that the accommodation did not fully meet your original expectations, and we appreciate your feedback, as it will help us improve our coordination and enhance the overall guest experience in the future. Sincerely, Hotel Management
Checking in and out was easy. The room needs to be updated, including the towels and bedding. The room seemed to be rundown.
Business response:
Dear Guest, Thank you for reviewing our hotel and highlighting the areas where we can progress. We apologize for not meeting your expectations during your recent stay at our hotel. We are disappointed you were not entirely satisfied with the quality and condition of our accommodations. We also regret any inconvenience you experienced with the comforts of the bed and the amenities, which are of utmost importance to us. Your feedback is invaluable, and we will address these with our respective teams for further improvements. O... read more
Did not stay requested due to, upon arrival went to my room. Very dirty and smelled dirty. Clerk offered a 2nd room, just as dirty and bad smelling. my spouse has congestive heart failure. I could not except thise conditions. Not as advertised.
Business response:
Dear Guest, We regret to learn that our preparation for your room may not have met our usual standards, and we sincerely apologize for the inconvenience caused. Please be assured that we will conduct a comprehensive review with our housekeeping team to ensure that all rooms are prepared to the highest standards for our esteemed guests. We truly appreciate your feedback, as it is crucial for our ongoing efforts to enhance the guest experience. Sincerely, Hotel Management
Hotel experience was horrible it was dirty and under staff , not what it seems on the pictures You really want to consider bringing your family here . I only stay here for a day and they charge me for a full week . Don’t stay here and waste your money . I spoke to someone about my stay and refund and I was told they were switching management . Really unprofessional and rude ……..
Business response:
Dear Guest, We are very sorry to hear about your experience and understand how frustrating and upsetting this must have been. We consistently aim to provide our guests with the highest standards of comfort and cleanliness, and it is regrettable to learn that we did not meet your expectations. Situations involving guest concerns are taken seriously, and we thank you for bringing this to our attention. Sincerely, Hotel Management
Ittherr were crumbs on bed, no toilet paper paced on roll, and a dirty washcloth left from previous guest.
Business response:
Dear Guest, We recognize the significance of making a positive first impression, and we understand that clean accommodations are essential for establishing an inviting atmosphere for our guests. We would like to extend our sincerest apologies for any oversights in the preparation of your room. We will promptly engage with our housekeeping staff to reinforce our standards for room preparation. We hope for the opportunity to provide you with a satisfactory experience during your next visit. Sincerely, Hotel Management
I checked into my room and the room was not clean, it was horrible and had stains all over the counters and the TV stand. The bathroom smelled. I could not stay there. I immediately left and they would not give me my refund because they claim they offered me another room but didn't. The hotel is not a place to stay.
Business response:
Dear Guest, We sincerely apologize that the condition of your room upon arrival did not meet acceptable standards, particularly regarding the cleanliness and bathroom. We understand how disappointing this must have been. We are truly sorry for the confusion regarding the alternative room and the frustration surrounding the refund request. This is not the level of service we strive to provide. Your feedback will be reviewed with our team, and we appreciate you bringing this to our attention. We value your feedback and hope yo... read more
Pictures on the website were very deceiving. Would not recommend staying here. Staff was not very professional or welcoming. Walked in room after check in and there were puddles on the floor. We contacted them to clean it up and checked it out with maintenance. They used towels to mop it up and they were dark and dirty when they were done, so not sure the floor was cleaned before we checked in. Marijuana smell was very prominent in the hotel. Towels were very old and dingy, no longer white but gray in color and rough to use.... read more
Business response:
Dear Guest, Thank you for taking the time to share such detailed feedback, as this experience is not reflective of the standards we strive to uphold. The overall condition and service you described fall short of what should have been provided, and this will be shared closely with our team to ensure better attention to cleanliness and maintenance moving forward. Every guest deserves a space that feels well prepared and welcoming from the moment of arrival, and it is clear that this was not achieved during your visit. Your com... read more
Do NOT stay at this extended stay; it is disgusting! There’s so many people that actually live there full time and they’re the worst. The front desk receptionist isn’t welcoming and he wasn’t even dressed somewhat business casual. So many cigarette butts outside. Dirty doors, windows and mirrors. The hallways stink so bad, everyone is cooking, smoking and smelt of pet urine. There was a lady sitting in her door yelling and commenting on everyone that walked by. Inside the room, the bedding reeked of cigarettes for a non-smok... read more
Business response:
Dear Guest, We sincerely apologize that your experience did not meet expectations. We are disappointed to learn that the condition of the property and the overall environment were not to your satisfaction. We are also sorry for the lack of responsiveness from the front desk, as well as the level of service you experienced, which is not reflective of our standards. We appreciate you bringing these concerns to our attention. We will address your comments with the appropriate individuals, and we thank you for your patience duri... read more
This hotel is horrible misrepresented. We didn't even end up staying there. As soon as you walk in the door, it was filthy. Looked like there was someone living in the hallway. The hallway down to the rooms had trash in the hallway and smelled of an ashtray. I bought insurance and am hoping I can get my money back, since we never even stayed there.
Business response:
Dear Guest, We sincerely apologize that your experience did not meet expectations. We are very concerned by the issues you encountered that led you to leave earlier than anticipated. We are committed to providing our guests with a fulfilling stay; therefore, we appreciate you bringing these concerns to our attention. We will address your comments with the appropriate individuals, and we thank you for your patience during this time. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Chandler
How is Extended Stay America - Phoenix - Chandler rated?
Extended Stay America - Phoenix - Chandler has a 3.2 star rating with 2,049 reviews.
When is Extended Stay America - Phoenix - Chandler open?
Extended Stay America - Phoenix - Chandler is open now. It will close tomorrow at 12:00 a.m.