This profile has been claimed by the business owner or representative.
Extended Stay America - Phoenix - Chandler - E. Chandler Blvd.
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5035 E. Chandler Blvd., Phoenix, AZ, 85048, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Many thanks for taking the time to post your rating online. We are glad that you were left our hotel with a good impression. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Business response:
We appreciate you taking the time to share your wonderful rating with fellow travelers online. Thank you for choosing us, and we look forward to welcoming you back to Extended Stay America. Sincerely, Hotel Management
Not impressed My spouse made the reservation, but I could not check in without her being present, which was an issue because she was emergency admitted to a area hospital. We had to disturb her to contact Hotels.com to have me added to the reservation. The following day, I requested additional towels and was told I had to pay an additional $10. My spouse loves this place, I don’t and will not stay here again.
Business response:
We always appreciate feedback from our guests to ensure we are meeting our high standards of service. We sincerely apologize for the issues you experienced during your stay, and we've shared your comments with our team to ensure a better experience for future guests. Thank you for staying with us, and we would love the opportunity to welcome you back. Sincerely, Hotel Management
Room floors were dirty upon arival, floors were nevere mopped after 2 room services. They eben skipped our room one week. Our floors underneath the beds were neber swept.Finally an older gentleman cleaned our room, swept under the beds & he even mopped the floors. The kitchen cabinets were so dirty that they were stuck shut. Someone new has taken over we can surley see, the place is improving.
Business response:
Lynda, thank you for your candid feedback. We apologize for the housekeeping issues that you encountered. We have processes in place to make sure that every room is exceptionally clean. We are working with our team to make sure we correct our shortcomings. We hope you will give us another opportunity to have you as our guest. We are confident we can replace this experience with a more positive memory! Sincerely, Hotel Management
Slept well and enjoyed the stay... thank you...
Business response:
Tilford, thank you for choosing to stay at Extended Stay America and for sharing your amazing experience. We are thrilled to read you loved the comfort of your room and had a restful night’s sleep. We hope to be your hotel of choice every time you visit this area. Sincerely, Hotel Management
Sofa bed was dirty Sofa bed dirty was not able to use like if bed was peed on. Other wise room was clean.
Business response:
Norma, we sincerely apologize that upon arrival to your suite, there were housekeeping issues. Our goal is to provide clean, comfortable and well-maintained suites for our guests, and we obviously fell short in this case. We hope you will give us another opportunity to show you a great stay, so please come back the next time you are in the area. Sincerely, Hotel Management
Business response:
Thank you for your stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, we always want to know if there is anything we can do to improve your experience while you are here as we would love to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, Hotel Management
Great stay.
Business response:
Thomas, thank you for being our guest Extended Stay America. It was great to see that you were completely satisfied with your visit. We look forward to welcoming you back soon! Sincerely, Hotel Management
Okay for the low price. The room was okay-small and although it was non-smoking it smelled like someone had smoked in it and had been cleaned with quite a few chemicals to try to cover the odor. The front desk continually told me how busy they were so therefore unable to be helpful when needing more towels (we had 2 for a family of 5) and no bedding for the pull out couch and as welll as some other requests. The water tasted disgusting, it was difficult to find our room as the outside lights were not lit at the time of arriv... read more
Business response:
Andrea, we sincerely apologize for the odor and service issues you encountered while here. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. Your feedback is valuable and will use it as a training opportunity to improve our service and facilities moving forward. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Chandler - E. Chandler Blvd.
How is Extended Stay America - Phoenix - Chandler - E. Chandler Blvd. rated?
Extended Stay America - Phoenix - Chandler - E. Chandler Blvd. has a 4.1 star rating with 1,023 reviews.
When is Extended Stay America - Phoenix - Chandler - E. Chandler Blvd. open?
Extended Stay America - Phoenix - Chandler - E. Chandler Blvd. is open now. It will close tomorrow at 12:00 a.m.