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Extended Stay America - Phoenix - Chandler - E. Chandler Blvd.
- Hotels
- Phoenix, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
5035 E. Chandler Blvd., Phoenix, AZ, 85048, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Sofa bed was dirty Sofa bed dirty was not able to use like if bed was peed on. Other wise room was clean.
Business response:
Norma, we sincerely apologize that upon arrival to your suite, there were housekeeping issues. Our goal is to provide clean, comfortable and well-maintained suites for our guests, and we obviously fell short in this case. We hope you will give us another opportunity to show you a great stay, so please come back the next time you are in the area. Sincerely, Hotel Management
Business response:
Thank you for your stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, we always want to know if there is anything we can do to improve your experience while you are here as we would love to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, Hotel Management
Great stay.
Business response:
Thomas, thank you for being our guest Extended Stay America. It was great to see that you were completely satisfied with your visit. We look forward to welcoming you back soon! Sincerely, Hotel Management
Okay for the low price. The room was okay-small and although it was non-smoking it smelled like someone had smoked in it and had been cleaned with quite a few chemicals to try to cover the odor. The front desk continually told me how busy they were so therefore unable to be helpful when needing more towels (we had 2 for a family of 5) and no bedding for the pull out couch and as welll as some other requests. The water tasted disgusting, it was difficult to find our room as the outside lights were not lit at the time of arriv... read more
Business response:
Andrea, we sincerely apologize for the odor and service issues you encountered while here. We will be reviewing our guidelines to provide a better experience for every guest entering our doors. Your feedback is valuable and will use it as a training opportunity to improve our service and facilities moving forward. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Overall a decent place. Stayed for 3 months and it was a good place. Wifi was decent. The housemaids were amazing. You could always expect a smile and them asking if you ever needed anything. Just before i left they replaced all the furniture around the pool.
Business response:
David, thank you for being our guest. We are happy to read that you liked our housekeeping service am Wi-Fi facility. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, General Manager
Excellent - very clean, organized and safe! great stay! very clean place, had recycling bins at the door which was nice too. smelled very clean as you entered the lobby. Cold water jug was a nice touch. breakfast was better than most hotels. staff was very friendly. Easy parking. overall a great stay, would stay again without second thought. only issue was sort of weak a/c unit, however very pleased with hotel!
Business response:
Daniel, thank you for taking the time to write a review about your exceptional stay at Extended Stay America. We are so delighted to read that you loved our well-kept property, friendly associates, as well as the breakfast we serve. It was a pleasure having you as our guest, and we look forward to your next stay with us soon. Sincerely, General Manager
Good prices, room size and close to freeway Paid wifi wasn't great, big roaches in room and housekeeping didn't a poor job maintaining outside garbage. Staff was great except the young lady when I checked in, she had a bit of an attitude initially... but I think she loosened up after she realized I was very kind to her.
Business response:
Thank you for taking the time to post your review. We are happy to know you were pleased with the value we offer for the price and had an overall pleasant stay. However, we are sorry for the inconvenience caused and have shared your concerns with the appropriate teams in an effort to be more diligent going forward. We hope to have another chance so we can deliver you a much better experience. Sincerely, General Manager
Was ok, paid internet wasn't great and I had 2 big flying roaches in my room
Business response:
Thank you for your review. Although you were overall satisfied with your stay, we are sorry for the cleanliness issues you faced while being here. Your concerns have been shared with our Housekeeping team in an effort to work more diligently moving ahead. We hope to have one more opportunity so we can make your next visit pleasant in all respect. Sincerely, General Manager
No more needsto be added to review. Questionnaire completed.
Business response:
Latanya, we appreciate your four-star review. Ratings like yours help show we are doing things right. Thank you for staying at Extended Stay America. We would love to welcome you back the next time you are in the area. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Phoenix - Chandler - E. Chandler Blvd.
How is Extended Stay America - Phoenix - Chandler - E. Chandler Blvd. rated?
Extended Stay America - Phoenix - Chandler - E. Chandler Blvd. has a 4.1 star rating with 975 reviews.
When is Extended Stay America - Phoenix - Chandler - E. Chandler Blvd. open?
Extended Stay America - Phoenix - Chandler - E. Chandler Blvd. is open now. It will close tomorrow at 12:00 a.m.