This profile has been claimed by the business owner or representative.
Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
perfect place to stay!!! my stay was perfect. the people that work there help a person out with anything &everything that a person might need or want.
Business response:
James, it's so nice to read your positive review of Extended Stay America - Phoenix - Midtown. Our goal is to provide all of our guests with exceptional service, so we are thrilled we delivered it while you were here. Your comments have been shared with the team. Thank you for being our guest, and we look forward to your next stay! Sincerely, General Manager
Excellent location, near downtown, close to everything. It wasn't the fanciest room but it was clean. It could use a little remodeling. Full fridge and kitchenette. Service was excellent.
Business response:
David, it is our pleasure having you as our guest at Extended Stay America - Phoenix - Midtown. We are glad you enjoyed your stay and that our convenient location and courteous service were to your satisfaction. Thank you for being our guest, we hope to welcome you back the next time you are in the area. Sincerely, General Manager
Room was disgusting
Absolutely Disgusting Stay FAR Away! This place is a complete disgrace and should not be allowed to operate as a hotel. an absolute nightmare. The entrance and garden areas were overrun with homeless people, It felt completely unsafe, like a neglected shelter, not a hotel. The smell was awful a mix of mold, sewage, and who knows what else. The room was filthy, stained sheets, dirt everywhere, and a bathroom that looked like it hadn’t been touched in weeks… the managers response? Pay extra $10 if you want it clean… To make it... read more
Business response:
Dear Guest, Thank you for bringing your concerns to our attention. We are deeply sorry to learn that your stay did not meet expectations and that you encountered several distressing issues. The conditions you described are not acceptable and have been shared with our management team for urgent review. We truly regret the discomfort and frustration this experience caused. Please allow us some time to look into this matter further. Your feedback is extremely important, as it helps us identify and correct areas needing immediat... read more
Poor and unsafe stay It didn’t feel safe. Had to leave after one night. Fire code violations, stuff ripped out of the wall and just wires. Poor repair, towel rail broken and ripped out of wall. Loud arguments and screaming from neighbouring room. I left after one night, they said at the desk they’d reimburse into my account in 4-5 days, its now been almost a fortnight and heard nothing.
Business response:
Dear Iain, Thank you for taking the time to share your experience. We sincerely apologize for the discomfort and safety concerns you encountered during your stay, as this is certainly not the standard we strive to uphold. We are also sorry for the delay in processing your refund and understand how frustrating that must be. Your comments have been shared with the management team for improvements. We appreciate your patience and hope you will consider giving us another opportunity in the future, allowing us to provide a safe a... read more
Signs say they're remodeling, and I hope it turns out well. Service was good, sheets were clean, and some of the furniture looked new. But I don't think they should have booked anyone in the room I was in. The room smelled rancid, and a leak under the kitchen sink left a pool of water in the cabinet. Room 148.
Business response:
Dear Silas, Thank you for taking the time to share your feedback. We sincerely regret that your stay did not meet expectations and understand how disappointing it must have been to encounter these issues. Your comments regarding the odor and plumbing have been forwarded to our maintenance and housekeeping teams for attention. We appreciate your patience during our improvement efforts and your kind words about the service and cleanliness. Your observations help us enhance the overall guest experience. We hope to have the oppo... read more
We came and they said they were sold out. After a few minutes said they did have our room. It was the wrong room but it was 10pm and we have a child so just needed somewhere to stay. It was supposed to be 2 beds and it was one full size bed plus couch with pull out mattress. When we get to room it was dirty and unsafe in areas. Mattress squeaked to the slightest touch, making it hard to sleep. Noise from the refrigerator kept us up at well because it was making loud noises. Woke up, no breakfast, and vending machines didn’t ... read more
Business response:
Dear Jauntelle, Thank you for taking the time to share your experience. We sincerely regret the inconvenience you faced during your stay and understand how disappointing it must have been, especially after a long day of travel. Your comments regarding room conditions and noise disturbances have been shared with our team to prevent similar issues in the future. We truly value your feedback regarding amenities and hope to have another opportunity to provide a much-improved visit. Sincerely, Hotel Management
The room was filthy! There were animal urine stains, carpet stains, the room smelled like cigarettes, and it was absolutely impossible for us to feel even slightly okay to put our luggage in the room, just to name a few of the inconveniences. We asked for an immediate refund. The staff was very responsive and helpful in accommodating our request.
Business response:
Dear Priscilla, Thank you for taking the time to share your experience. We sincerely apologize for the condition of the room and for the discomfort it caused upon your arrival. Cleanliness is a top priority, and your comments have been shared with the appropriate teams for immediate attention. We truly appreciate your understanding and your kind acknowledgment of our staff’s quick assistance. Your feedback is invaluable in helping us enhance our standards, and we hope to have the opportunity to provide a far more positive ex... read more
アラーム音が外から断続的に終夜鳴る 1階で部屋の外がうるさい。 照明の電球が半分なし ドライヤーなし 洗面所の排水口が臭う ドアのロックがしっかりかからない 老朽設備
Business response:
Dear Yasushi, We sincerely apologize for the challenges you encountered during your stay. It is disappointing to hear that the noise from outside disturbed your rest and that the room’s condition fell short of expectations. The concerns you raised regarding amenities and bathroom maintenance are unacceptable, and we understand how they affected your comfort and sense of safety. Your feedback has been shared with the appropriate teams to prevent a similar occurrence in the future. We appreciate your candid comments, as they a... read more
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 2.9 star rating with 3,385 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.