This profile has been claimed by the business owner or representative.
Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst experience of my life! First room give. To us, someone was asleep in the bed. The room had already need assigned to someone else. We called in on a very large, rough looking man who we scared half to death. The next room that was given to us had not been cleaned. Bed unmade, dirty towels on bathroom floor, trash full. We left. Would never in a million years stay here. A lot of shady looking people on premises.
Business response:
Dear Shannon, Thank you for sharing the details of your visit. We are truly sorry you were met with such an unsettling situation, from being checked into an occupied room to finding the next space unprepared. We understand how upsetting and uncomfortable that must have been, and it’s very concerning to hear. Your comments will be shared with our team so improvements can be made. We sincerely apologize for the distress this caused and appreciate you bringing it to our attention. We would love another opportunity to not only m... read more
Yuck Terrible. The room had clean bedding and towels. That’s it. It wasn’t cleaned before we came in. Pics show food in the kitchen sink drain, hair in the tub, sticky floor throughout, a NEEDLE shoved down in the bathroom sink drain, some kind of white “cream like” substance on the bathroom counter that was wet and sticky, blood splatter on the floor and bathroom door. In the lobby, a puddle of coffee on the floor that I alerted the staff of when we checked in. The next morning it was still there. This place is disgusting
Business response:
Dear Johanna, We sincerely apologize for the condition of your room and the issues you encountered during your stay. We work hard to provide a clean, safe, and comfortable environment; therefore, we regret that this issue compromised your experience. We take this matter very seriously and will ensure that such oversights are not repeated. Your patience during your stay is greatly appreciated. We value your patronage, and we hope to have the privilege of hosting you again in the future, providing you with a flawless and memor... read more
***We left in the middle of the night at 2am**** There were no staff anywhere to be found to address our concerns. we felt very unsafe after being followed into the elevator by a couple of men who walked through the front door while the counter was completely unattended. They came to the same floor and waited for us to exit, then followed us so closely, that they were in our personal space. I stopped and turned around and one of them had his phone out and appeared to be recording my wife. They walked on as we entered our roo... read more
Business response:
Dear Blaine, Thank you for sharing such a detailed account of your experience. We are deeply sorry that your stay was disrupted in such a concerning way and that you felt unsafe at the property. Guest safety and comfort are top priorities, and it is clear we fell short in providing the secure and welcoming environment you expected. Your feedback has been shared with the appropriate teams to address these issues. We sincerely regret the distress this caused and hope you might consider returning in the future, allowing us the ... read more
We arrived at 5:30 and the room was not ready. Finally we got our keys and rooms was still filled with trash and smelled so bad with cigarettes smoke and sweat.
Business response:
Dear Christine, We sincerely apologize for the unacceptable condition of your accommodation upon arrival. A room should always be prepared and welcoming at the time of check-in, and it is very concerning to hear that this standard was not upheld during your visit. The issues you described regarding cleanliness and odor are far below what we strive to provide. Please be assured your comments have been shared with the appropriate teams to prevent a recurrence. We regret the disappointment caused and hope to have the chance to ... read more
Horrible Dirty Room had dirty clothes left in it. Damaged not functioning doors. Long check in. Horrible staff.
Business response:
Dear Nicholas, We are truly sorry for the unpleasant experience you encountered during your stay. The concerns you raised regarding the condition of the room, the delays upon arrival, and the service received do not reflect the standards we aim to uphold. Please know your comments have been shared with the appropriate teams for improvements. It is disappointing to learn that your visit was not comfortable, and we sincerely regret the frustration caused. We value your feedback and hope for the chance to provide a much-improve... read more
Waited to check in and no one at the counter. Burn marks in blanket. Carpet not vacuumed. Stains on couch. Microwave dirty. Disgusting. Breakfast was a joke. Room smelled of cigarette smoke.
Business response:
Dear Jarvis, We’re sorry to hear about your experience. What you described is far from the standard we strive to provide, and we regret that the accommodations were not adequately maintained. Cleanliness, guest comfort, and attentive service are priorities for us, and we clearly fell short during your stay. Your feedback will be shared with the appropriate team so these issues can be looked into promptly. Thank you for your patience. We hope to exceed your expectations next time. Take care! Sincerely, Hotel Management
Great staff services were good only problem we had was the room couple holes in the wall makeup stains on the wall and the sofa sleeper had a turd stain and smelt like piss other than that everything was great
The door locked but you could see out and in from the door edge by the knob, cabinet missing a drawer door Dirty and I was scared to go to sleep thinking somebody could easily open the door I will not go back there not sure how Expedia has these low quality properties
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 2.9 star rating with 3,385 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.