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Extended Stay America - Phoenix - Midtown
- Hotels
- Phoenix, AZ
About this business
Location details
217 West Osborn Rd., Phoenix, AZ, 85013, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Was being remodeled upstairs. Room was so old with shelves falling off the walls, lamps did not work, damage in bathroom walls, fire alarm went off at 6pm and had to go outside for awhile with my grandchild. The next morning no breakfast to go bags were available as stated in reservation. Police were outside arresting someone at the front door. Will NEVER book this hotel again.
Business response:
Dear Sandra, We are truly sorry to learn about the difficulties you encountered during your visit. The circumstances you described are not reflective of the experience we aim to provide, and we understand how unsettling this must have been, especially while traveling with your grandchild. Your feedback has been shared with the appropriate departments for immediate review and improvement. Please accept our sincere apologies for the inconvenience caused. Kindly allow us some time to look into this; your patience and understand... read more
The property was being renovated
Business response:
Dear Javier, Thank you for taking the time to share your feedback. We understand that ongoing improvement work can sometimes affect the overall guest experience, and we truly regret any inconvenience this may have caused during your stay. These upgrades are part of our efforts to provide a more comfortable and modern environment for future visits. We appreciate your patience and understanding as we work toward those enhancements. Your feedback is important to us. We hope to have the chance to welcome you back so we can provi... read more
Not one bit impressed with this place. It is filthy, it stinks.
Business response:
Dear Lisa, Thank you for taking the time to share your feedback. We sincerely regret that your recent experience did not meet expectations. Cleanliness and guest comfort are top priorities, and it is disappointing to know we fell short during your visit. Your comments will be shared with our housekeeping team to ensure improvements are made. We appreciate you bringing this to our attention and apologize for the inconvenience caused. Your feedback is invaluable in helping us enhance the quality of our accommodations. We hope ... read more
I had one of the worst hotel experiences of my life at this Extended Stay. I arrived expecting a confirmed reservation, only to be told I could not check in because the property was conducting an audit. This was never communicated in advance, and there was no warning that my reservation might not actually guarantee me a room. The staff offered no solutions and left me stranded after traveling, with no place to stay. What makes this even worse is that Extended Stay hides this policy — they do not tell you that during certain ... read more
Business response:
Dear Jeovanny, Thank you for sharing your detailed feedback. We are truly sorry for the experience you had during your recent visit. We understand how disappointing it must have been to arrive after traveling and not be able to check in as expected. Your experience matters to us, and we appreciate you bringing this to our attention so we can improve. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Sincerely, Hotel Management
never stayed there. they called and canceled my reservation 5 min before check in
Business response:
Dear Ashley, We sincerely regret the inconvenience you experienced with your reservation. Receiving such notice just moments before your expected arrival can be frustrating, and we understand how disappointing this must have been. While cancellations are sometimes unavoidable due to circumstances beyond control, your experience highlights the importance of timely communication. Please know your feedback will be shared with our team to help prevent similar situations in the future. We apologize for any disruption this caused ... read more
Horrible and disaster Rude front desk lady. We get to our room and the bedroom area is flooded. Housekeeping came up and mopped up the water and as soon as she was done the water kept pouring in the room from the roof. The curtains were falling down because the ceiling couldn’t hold the weight. Called front desk and is was a man who said no rooms were available and said we couldn’t get our money back because we used hotel.com. I insisted he write something that stated what happened and he wrote one line and told us to leave.... read more
Business response:
Dear Bonnie, Thank you for sharing your experience. We sincerely apologize for the distress and inconvenience you encountered during your stay. Guest safety and respectful service are our top priorities, and it is clear your visit did not reflect these standards. Your feedback regarding the condition of the room and interactions with staff has been noted and will be shared with our team to help prevent similar situations. We truly regret the frustration this caused and appreciate you bringing these concerns to our attention.... read more
Me asignaron una recamara sucia y dure 20 min para que me la cambiaran porque no tenían información de cuales habitaciones estaban disponibles. Tuvimos que ir tocando en cada una para saber cual estaba disponible. Pésima organización
Business response:
Dear Luis, Thank you for taking the time to share your experience. We are sincerely sorry for the inconvenience you encountered upon arrival and the delay in being placed in a suitable room. The situation you described does not reflect the organized and efficient service we strive to provide, and we regret the frustration it caused. Your feedback has been shared with our management team for improvements. We truly value your perspective and hope you might allow us the opportunity to deliver a far better stay in the future. Si... read more
Frequently asked questions about Extended Stay America - Phoenix - Midtown
How is Extended Stay America - Phoenix - Midtown rated?
Extended Stay America - Phoenix - Midtown has a 2.9 star rating with 3,385 reviews.
When is Extended Stay America - Phoenix - Midtown open?
Extended Stay America - Phoenix - Midtown is open now. It will close tomorrow at 12:00 a.m.