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Extended Stay America - Phoenix - Peoria
- Hotels
- Peoria, AZ
About this business
Location details
7345 W. Bell Rd., Peoria, AZ, 85382, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Jason, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all of your expectations. Thank you for being our guest, and we look forward to a future visit. Sincerely, Hotel Management
No blow dryer, no conditioner and the edge of the counter in the kitchen area had fallen off. The bedside lamp had been unplugged so when moving the bedside table to get the cord there was a ball cap and a lot of dust bunnies and garbage behind it. Convenient to lots of restaurants.
Business response:
Deanna, thank you for staying with us and providing your feedback. We strive to provide guests with all the comforts of home, so we were disappointed to hear we did not meet your expectations. Our guests often bring their personal items from home to use in their suite, so that's why our hair dryers and toiletries are available upon request at the front desk and always complimentary. Please accept our apologies if we did not communicate this to you at check-in. Your comments regarding cleanliness oversights will also be discu... read more
At first i didn't like the free breakfast. It was instant oatmeal you have to prepare. And then muffins in wrappers. You take whatever you wanted back to your toom to eat. Once we entered the pandemic, this was perfect. I really liked my room. Sound proofed.
Business response:
Marcia, thank you for being our guest at Extended Stay America. Our top priority is for you to have an enjoyable stay, and we are pleased you had a good time. During this fluid situation, we are all trying to adapt to the daily developments and keep things as normal as possible. We appreciate your patience and look forward to welcoming you back. Sincerely, Hotel Management
I liked how quiet the area is and the room was very clean. I didn't like the noise the ac unit made when it turned off and the water pressure in the shower was horrible. I really loved that the hotel provided a kitchen set of plates, dinnerware, etc upon request for free and i liked that the hotel was pet-friendly!
Business response:
Thank you for staying at Extended Stay America. We are glad you loved our pet-friendly hotel, clean suites, and kitchen amenities. However, we are sorry for the maintenance issue you had with the HVAC unit and the shower during your stay. We will share your comments with the appropriate team to fix the problems immediately. We hope to welcome you back soon. Sincerely, Hotel Management
Property was clean, well maintained, quiet, and within walking distance if many eating choices.
Business response:
Thank you for the kind feedback about your stay at Extended Stay America. It is good to know that you enjoyed your time with us and that you were impressed with our ideal location as well as our spotless property. We appreciate your business and look forward to your next visit. Sincerely, Hotel Management
Lots of restaurants nearby. Parking lot circles building with several doors. Very convenient parking.
Business response:
Marcia, thank you for your stay at Extended Stay America. We are glad you liked our convenient parking and had an overall great stay. We are also delighted to hear our ideal location was perfect for your needs. Thank you once more for reviewing us, and we look forward to welcoming you back soon. Sincerely, Hotel Management
No elevator made the stay less then what it could have been
Business response:
Terry, thank you for your review. We apologize we did not have an elevator that you expected. We appreciate your patience and would love for you to return for a much better experience. Sincerely, Hotel Management
Very good location and friendly staff. “Breakfast” was just muffins and coffee, so we didn’t take advantage of it. Things seemed clean, but older, so normal wear and tear in hallways and stairwells. Elevator not working, but got free upgrade “because we overbooked,” to a King room. If on front side of hotel, the road noise was loud into the evening. But this hotel served our purposes, and the kitchenette was handy for side food.
Business response:
Jeffrey, thank you for your review of Extended Stay America. We enjoyed reading your feedback about the excellent service you received from our staff. However, we regret not meeting some of your expectations. We have noted your feedback about our breakfast, hallways, and stairwells as we are always looking for ways to improve the experience of our future guests. We hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Peoria
How is Extended Stay America - Phoenix - Peoria rated?
Extended Stay America - Phoenix - Peoria has a 3.4 star rating with 2,374 reviews.
When is Extended Stay America - Phoenix - Peoria open?
Extended Stay America - Phoenix - Peoria is open now. It will close tomorrow at 12:00 a.m.