Extended Stay America - Phoenix - Peoria

Business response:

Thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you loved our courteous associates and that our great location was perfect for your needs. We look forward to welcoming you again the next time you visit our area. Sincerely, Hotel Management 

Business response:

Thank you 

Business response:

Juan, thank you for posting a review of your stay. We apologize for the inconvenience you had due to our hotel policy and that you feel we did not merit the rate you paid. Please know our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Fresh linens and towels along with any toiletries are always available at the front desk. Also, we conduct regular surveys to make s... read more

Business response:

Thank you for being our guest. We're glad our location close to several shops and restaurants was ideal for you, but we're sorry for the inconvenience you had due to our hotel policy. Please know the items such as hairdryers are kept at the front desk and are always complimentary. Also, every room has a full-size refrigerator which includes ice trays for our guests’ convenience and therefore, we do not have the ice machine on the property. We hope you will consider a return visit so we can make it up to you. Sincerely, Hote... read more

Business response:

Thank you for your review. We're glad you were pleased with the service provided by our associates, but we're sorry for the inconvenience you had due to our hotel policy. Please know to ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. It’s a pleasure to know you found our location ideal for your needs and were impressed with our courteous associates. On behalf of everyone here, we invite you to revisit us. Sincerely, Hotel Management 

Business response:

Thank you for your fantastic rating. We are delighted to know you loved every aspect of our hotel. We hope to welcome you back soon to Extended Stay America. Sincerely, Hotel Management 

Business response:

We appreciate you choosing to stay Extended Stay America. It's nice to know you had an enjoyable stay and you found us to be a good value. We hope to have the opportunity to welcome you back again soon. Sincerely, Hotel Management 

Business response:

Armando, thank you for reviewing your stay at Extended Stay America. We're glad to know overall you had a pleasant time with us, but we're sorry for our grab-and-go breakfast was not to your liking. Please be assured that we will share your feedback with our Brand Leaders so they can use it while planning any changes to our breakfast offerings. We hope this issue will not overshadow your otherwise positive experience and look forward to seeing you again. Sincerely, Hotel Management