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Extended Stay America - Phoenix - Peoria
- Hotels
- Peoria, AZ
About this business
Location details
7345 W. Bell Rd., Peoria, AZ, 85382, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Property was ok but the elevator wasn't working and we were on the third floor. Stayed 2 days and saw or heard no attempt to fix it. When I checked in they scanned my license to put my name into their system. It put my middle name as my first, my last as my middle and the first was my last. Not a big deal until you try to use wifi and they ask for your first and last name. Then it is a half an hour call to support.
Business response:
Thank you for your review. We are sorry for the inconvenience you encountered due to the elevator not working. Your feedback will be shared with our maintenance team for review and action. Also, we apologize for the difficulties you faced due to the front desk service. We truly take pride in our guest service and the feedback we receive, good or bad, helps us to improve our services going forward. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Old and outdated At check in we were notified that even though we reserved a King Suite there were none available and that we now have two double beds. After asking nicely the agent did find us a queen. The A/C did not work correctly. The agent came to the room, removed the cover on the unit, and hit the master switch. Good thing I payed attention because I had to reset the unit several times. The TV was an old 30" analog unit. The rest of the room was old as well. A remodel is needed.
Business response:
Bryan, thank you for your review. We are sorry we were not able to accommodate you with the suite of your choice. Your feedback will be shared with our front desk team to ensure they are more diligent going forward. Also, we are sorry for the issues you encountered with the air conditioner. We will share your valuable comments regarding the condition of our property with our Brand Leaders so that they can take the necessary steps to make our future guests experience a better one. We hope you will afford us an opportunity to ... read more
Friendly staff. Reasonably accommodating for the one night I stayed.
Business response:
Thank you for being our guest at Extended Stay America. We are grateful for your generous comments, and we are pleased that we could provide you with a seamless and meaningful stay. We will enjoy sharing your compliments with our team, and we look forward to welcoming you back soon for another amazing experience. Sincerely, Hotel Management
Great location in the middle of everything. Just needed a fitness center located on the property would have been great, plus no breakfast was included but was posted.
Business response:
It was our pleasure accommodating you at Extended Stay America, and we are glad to know you enjoyed your stay with us and liked our ideal location. However, we regret you were unable to take advantage of our grab-and-go breakfast. We value your feedback and look forward to welcoming you back soon. Sincerely, Hotel Management
Nothing negative. No comment. I have nothing more to add.
Business response:
Thank you so much for the positive feedback. It’s a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
I'm outta here I go there often to relax and sneak away from it all close to home. Great choice.....
Business response:
Les, thank you for returning to Extended Stay America. There is no better compliment than a guest who keeps coming back time after time! We are so glad you continue to enjoy our hospitality. We value your feedback and look forward to your next stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Peoria
How is Extended Stay America - Phoenix - Peoria rated?
Extended Stay America - Phoenix - Peoria has a 3.4 star rating with 2,374 reviews.
When is Extended Stay America - Phoenix - Peoria open?
Extended Stay America - Phoenix - Peoria is open now. It will close tomorrow at 12:00 a.m.