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Extended Stay America - Phoenix - Scottsdale
- Hotels
- Scottsdale, AZ
About this business
Location details
10660 N. 69th St., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn’t like the small entrance to lobby, water not softened, no ice machine, no HD tv, cheap loud exhaust fan, maid service only once a week.
Business response:
Thank you for taking the time to review our hotel. We take quality service very serious, and we strive to exceed our guests’ expectations on every visit. We are sorry we kept you from experiencing a fantastic stay and hope you will accept our apologies. Please note, as we have refrigerators in all our rooms which includes ice trays for your convenience, we do not have ice machines on our property. We would love for you to come back to enjoy our hospitality and a much better stay! Sincerely, Hotel Management
Stay Here! Stay Here! Stay Here! Super clean up-to-date rooms with really nice furniture. I loved that I could sit at the kitchen table and look out the window while enjoying my breakfast. The area around it is super quiet. I highly recommend staying here. :)
Business response:
TIna, thanks for the kind review of Extended Stay America and recommending us to others. We are thrilled to know you had an excellent stay with us and that you also enjoyed the comfort of your well-maintained room. It was a pleasure to have you as a guest, and we hope to see you again soon. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
They still had trash in the trash bins also no towels and when I called them I had to go pick up the towels and they only had 2 available the breakfast was just muffin and cofee
Business response:
Mortaza, thank you for choosing our hotel. We are sorry for the service issue you encountered and apologize as we missed meeting your expectation in regard to the breakfast offerings. We will share your feedback with the appropriate team. Thank you again, and we hope to see you back in the future. Sincerely, Hotel Management
Bad service Night staff wasn't friendly. Issues with room key after I checked in and left. Floor was dirty. The toilet got clogged and took an hour and half to get it fixed and was told they couldn't find a plunger and was calling maintenance to come fix it. In the mean time we can give you another room close by. The extra room we were given was on the other side of the building. When checking out I explained all this to the girl and was told she would tell the manager but never offered a discount.
Business response:
Thank you for posting a review of your stay. Please accept our apologies for the maintenance issue you experienced in your initial room and that you were disappointed with our service. We have shared your feedback with our team, and we have taken actions to ensure that we do not repeat these problems going forward. We hope you will give us an opportunity to serve you again in the near future. Sincerely, Hotel Management
The rate was good for a north Scottsdale location. The hotel has a couple of restaurants within walking distance and more less than a quarter mile away.
Business response:
Mark, thank you for the review. We are pleased everything went well for you during your visit and that our location made it even better. We value your feedback as it will help us improve our facilities moving forward. We look forward to your next stay! Sincerely, Hotel Management
Business response:
Marcella, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Poor customer service
Business response:
We’re sorry that you didn't experience our staff at their best during your stay. There is no excuse for the way you were treated. We are so sorry that you were not welcomed with warmth and hospitality. Be assured we have addressed this feedback with our staff and changes will take place as a result. We hope you will consider joining us again. Sincerely, Hotel Management
Business response:
Thank you so much for the positive rating. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale
How is Extended Stay America - Phoenix - Scottsdale rated?
Extended Stay America - Phoenix - Scottsdale has a 4.1 star rating with 986 reviews.
When is Extended Stay America - Phoenix - Scottsdale open?
Extended Stay America - Phoenix - Scottsdale is open now. It will close tomorrow at 12:00 a.m.