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Extended Stay America - Phoenix - Scottsdale
- Hotels
- Scottsdale, AZ
About this business
Location details
10660 N. 69th St., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was good and I felt very safe as well as comfortable
Business response:
Thank you for staying at Extended Stay America. We are delighted to know you loved your well-equipped room and that you had a nice stay. Thanks once more, and we look forward to welcoming you again soon. Sincerely, Hotel Management
Business response:
Thank you for your fantastic rating! We're pleased you stayed at Extended Stay America and even more pleased you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management
Not doing that again even though I have to wake up I had requested a king size bed w no smoking for my reservation. Upon arrival I was told that pets have stayed there. I told representative that I'll start sneezing like crazy so please another room please. I was given a queen size single bed but the front door did not close properly. Not secured against door frame. There was a gap when I closed the door the get the rest of my stuff. I notified front desk and I was given another room. By then I just stayed in and went to bed... read more
Business response:
Karin, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Ho... read more
Extremely kind and professional. I would recommend this place to anyone needed a temporary home
Business response:
Thanks for the awesome feedback. We are thrilled to see you thoroughly enjoyed your time with us and were impressed with all that we have to offer. We appreciate you recommending Extended Stay America and look forward to welcoming you back soon. Sincerely, Hotel Management
2 nights great room in great area. Staff was helpful. The misconception is there is a breakfast. Advertise grab and go breakfast. A muffin and coffee is not even a continental style breakfast. Other than this one area it was an unexpected stay in a nice hotel for the cost. I will make it a point to stay here again. I can always prepare my own breakfast with the adequate equipped room kitchen.
Business response:
Lemuel, thank you for taking the time to share your experience at Extended Stay America. We are delighted to know you liked your well-appointed room and were impressed with the courteous service provided by our staff. However, we are sorry to know our grab-and-go breakfast offerings weren’t to your satisfaction. On behalf of everyone here, we invite you to visit us again soon. Sincerely, Hotel Management
Business response:
Thank you for rating your nice experience at Extended Stay America. It’s always our attempt to provide a comfortable stay for each guest, and we are glad to see we accomplished this while you were here. We hope to be your hotel of choice whenever you are back in this area. Sincerely, Hotel Management
It was nice, but the trash wasn't emptied from the previous guests
Business response:
Thank you for staying at Extended Stay America and for the feedback. We are glad to know you had a comfortable stay. Your concern has been shared with housekeeping team to be well poised in their work. It is a pleasure having you as our guest, and we look forward to your next visit when in the area. Sincerely, Hotel Management
Meets all minimum requirements, but that's all The check-in clerk, Latonia, was pleasant and warm. The room had an iron and ironing board, a small but full-size refrigerator (not a little one that fits under a table), a small built-in microwave oven, a two-burner stove and kitchen cabinets, a hair dryer, but there were no added amenities; if you wanted a coffee maker or cups or spoons / forks / knives, or any other equipment, you had to ask. Because it's an "extended stay" type of hotel, housekeeping is once a week, so if y... read more
Business response:
Thanks for evaluating your visit to our hotel. Although you liked certain aspects of our hotel, we apologize for the issue you came across in your bathroom while being here and that delay caused in helping you out with it. Also, we are sorry to know you didn’t like our housekeeping policy. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
Great value and location We picked this hotel as it was close to some friends we were visiting. The area was great, tons of restaurants and bars all within a short walk. The ladies at the front desk were very friendly and professional, Ashlie was great!
Business response:
Thanks for choosing Extended Stay America while here to meet your friends. We are delighted to know you liked our courteous service and that you were impressed with our ideal location as it was close to many restaurants and other interesting venues. It was a pleasure to have you as our guest, and we hope to see you again soon. Sincerely, Hotel Managemen
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale
How is Extended Stay America - Phoenix - Scottsdale rated?
Extended Stay America - Phoenix - Scottsdale has a 4.1 star rating with 986 reviews.
When is Extended Stay America - Phoenix - Scottsdale open?
Extended Stay America - Phoenix - Scottsdale is open now. It will close tomorrow at 12:00 a.m.