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Extended Stay America - Phoenix - Scottsdale
- Hotels
- Scottsdale, AZ
About this business
Location details
10660 N. 69th St., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good location. Check in and checkout staff preoccupied and not overly friendly. Nice clean room and amenities. Clean outside property.
Business response:
We're so happy your stay atExtended Stay America was such a pleasant experience! We were thrilled to read that your room was perfect in every way and that our location was convenient for your needs. Thank you again for your comments, and we look forward to welcoming you back on your next trip to area. Sincerely, Hotel Management
Business response:
Latisha, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Arrived really late and all we wanted to do was sleep so we didnt really look around room until next day. Lobby mat had lots of pet hair. Hairs were in tub. Toilet didnt really seem that it had been cleaned. Sink was dirty. Stove top dirty. Overall condition was ok but definetly room for improvement in cleanness.
Business response:
Thank you for being our guest. Although overall you had a pleasant stay with us, we are sorry for the cleanliness issue you encountered in your room. A clean, fresh suite is our top priority, and we will work with our staff to ensure that this was an isolated issue. We hope you will give us another chance to provide you with a stay you deserved the next time your travels bring you our way. Sincerely, Hotel Management
5 day scottsdale stay It was a good stay pretty close to everything. Thai food, walgreens, liquor store. You could uber/lyft to old town which was cool. Only thing was I had a big water bug in the sink upon my arrival. Scared me but I killed it so everything was good after that.
Business response:
Thank you for the nice review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay! Sincerely, Hotel Management
Small room
Business response:
Thank you for being our guest. We are happy to know overall you had a pleasant stay with us. However, we are sorry you were unhappy with the size of your room. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Back entrances to the building had very foul smells. Kind of smelled like urine. Front desk staff was very unprofessional. I made the reservation for 2 nights and paid in advance on Orbitz. I checked in at 11pm and got a call the next morning at around 11 saying I had a balance of $150 (which was more than my room stay) that needed to be paid by the end of business day or I had to be out. I explained that I already paid via Orbitz and gave my credit card for the deposit and the lady insisted I had a balance. I explained agai... read more
Business response:
We are disappointed by the interaction with our staff. We would welcome the opportunity to hear more about the details of your experience, as it is valuable in improving the quality of our service. Thank you for taking the time to evaluate your stay with us and please accept our apologies for what happened. We look forward to hearing from you and hope to see you again soon! Sincerely, Hotel Management
Business response:
Adrian, we appreciate your gracious rating about your stay at Extended Stay America. It means a lot for us to learn that we met all your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management
Close to restaurants, shopping, theatres. Love the convenience of a kitchen for keeping water cold and ice cream bars frozen. Didn't use the pool but water looked clean and inviting. This is the 5th time we stayed at this hotel's Scottsdale location. It's in Scottsdale travelling East and near Phoenix travelling West.
Business response:
Jan, thank you for returning to Extended Stay America. We’re glad to know you loved our excellent location close to the area attractions and that you were impressed with your well-equipped room. We hope to welcome you back soon for another enjoyable stay. Sincerely, Hotel Management
Stole money Hotel took money from my credit card for no reason without permission - had to deal with crap and lost money for international fees took my husbands credit card because they had to give us 2 rooms because room type was not available Hotel in itself was good but taking money without permission is stealing
Business response:
Allison, thank you for your stay. Our goal is to provide every guest with an outstanding visit, and from your review, it appears that we did not do that for you. We apologize the difficulties you experienced and hope you will give us another chance to provide a much better visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale
How is Extended Stay America - Phoenix - Scottsdale rated?
Extended Stay America - Phoenix - Scottsdale has a 4.1 star rating with 986 reviews.
When is Extended Stay America - Phoenix - Scottsdale open?
Extended Stay America - Phoenix - Scottsdale is open now. It will close tomorrow at 12:00 a.m.