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Extended Stay America - Phoenix - Scottsdale
- Hotels
- Scottsdale, AZ
About this business
Location details
10660 N. 69th St., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
3 day stay Room had a funny odor but beds were comfortable. It was quiet. They offer free breakfast but don’t bank on it unless you want a granola bar or s packaged mini muffin. Shouldn’t be allowed to lie like that.
Business response:
Tannie, thanks for the feedback. We are glad to read you had an overall nice stay. However, we are sorry for the cleanliness issue you had while here and that you were unhappy with our breakfast offerings. Your comments in regard to breakfast specifics have been shared with our Brand Leaders to assist them when determining new offerings for future implementation. Thanks once more for being our guest, and we look forward to hosting you again. Sincerely, Hotel Management
フロントサービスが残念です ホテル代を現金で支払ったのでチェックイン時にデポジットとして100＄を預けた。チェックアウトは早朝5時だっため、きちんと返してもらえるか前日にフロントに確認したところ、「問題ない」と返答される。翌日5時にフロントを訪れると、違う担当者が「私はお金を管理していない」と言い、返金されず。フロントデスクに電話するかメールするよう言われる。引き継ぎされておらず、あまりに不親切。 また滞在期間中、ティッシュペーパーの在庫が無くなったと言われ、一週間以上トイレットペーパーでの代用を強いられた。なぜ、すぐに補充しないのか甚だ疑問。
Business response:
Please accept our apologies for the service issue you encountered and for the inconvenience you had due to lack of amenities. Your concerns have been shared with the management and staff, and we will take the appropriate steps so that our guests have a better experience. If we can be of any further assistance, please feel free to reach out to our front desk. We hope to have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
OVERALL OK My children(teens) and I slept well and the stay was comfortable. Although we had to buddy up in our beds, due to the Sofa Bed not having its linen changed, we slept soundly. However, if I were not too tired from driving I would have complained. Just make sure you check all linens before taking your family in for the night.
Business response:
Maureen, thank you for staying with us and for reviewing your experience. We are happy to read you had an overall nice stay and that we met some of your expectations. However, we apologize for falling short in providing you the spotless room you expected upon arrival. Your feedback have been shared with our housekeeping team to make sure we are following all procedures when readying a room for an incoming guest. We hope you will consider a return visit so we can restore your confidence. Sincerely, Hotel Management
Convenient/Easy Access This hotel was conveniently located, and very close to shops, grocery stores, eateries etc. - many times we walked to our destination (the neighborhood seems very good). It was quiet while there, and the staff was nice and helpful. Our room was okay - nothing fancy - but it was clean, and suited our needs just fine as we were out most of the day to early evening. The bed was okay, pillows okay - no problems sleeping. There was a kitchenette, but we did not use; kitchen supplies can be obtained from the... read more
Business response:
Ozzie, thanks for choosing Extended Stay America and for the feedback. We are delighted to read you were pleased with our convenient location and that our facilities and service were up to your satisfaction. On behalf of everyone here, we would love to serve you again soon when in the area. Sincerely, Hotel Management
I didn’t know that they don’t make b do and change sheets and towels until 7 days stay. That was strange to me.
Business response:
Thank you for taking the time to share your feedback. We are pleased you had an overall enjoyable stay, but we regret the inconvenience you experienced while here. We hope you will consider us again the next time you are in this area. Sincerely, Hotel Management
Business response:
Crystal, thank you for being our guest at Extended Stay America. We are glad to know all went great during your visit and that you were satisfied with all that we have to offer. It was a pleasure having you here, and we look forward to seeing you again soon. Sincerely, Hotel Management
No breakfast Great late check-in room was nice didn't like TV mounted to dresser couldn't see from beds and complimentary breakfast was a joke two granola bars and a cup of coffee
Business response:
Thanks for the review. Although you liked certain aspects of our hotel, we are sorry to know you were unhappy with our grab-and-go breakfast offerings. Your feedback regarding our breakfast will be shared with our Brand Leaders to assist them when determining new offerings for future implementation. We hope you’ll consider choosing us on your next trip to our city. Sincerely, Hotel Management
Reasonable rate, good location This hotel was in a good location for my needs! It's very basic and while there is a very functional kitchen area, you have to request a coffee maker, coffee and/or dishes as they are not automatically in the room. Check-in and check-out procedures were quick and easy. The room appeared to be pretty clean and the bed was quite comfortable.
Business response:
Maggie, thank you for choosing our hotel and for your review. We are happy to read you liked our friendly service and convenient location. Being an extended stay, we keep our kitchenware at the front desk to ensure its cleanliness upon check-in, and we deliver it to your room whenever you request for it. We appreciate your business and look forward to seeing you again soon Sincerely, Hotel Management
Good enough for the price
Business response:
Josh, thank you for choosing to stay at our hotel. We are pleased to know you had a pleasant visit and that you also found us to be of a good value in the area. It was a pleasure hosting you, and we look forward to serving you again soon! Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale
How is Extended Stay America - Phoenix - Scottsdale rated?
Extended Stay America - Phoenix - Scottsdale has a 4.1 star rating with 986 reviews.
When is Extended Stay America - Phoenix - Scottsdale open?
Extended Stay America - Phoenix - Scottsdale is open now. It will close tomorrow at 12:00 a.m.