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Extended Stay America - Phoenix - Scottsdale
- Hotels
- Scottsdale, AZ
About this business
Location details
10660 N. 69th St., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Would not suggest to anyone!! Dead bird on property for 2 days, noisy guest above for hours and into the early morning. Was supposed to stay 4 nights left after 2 and property refusing to refund my last two nights.. Customer service at Expedia tried to assist in the refund (over 400.00) but property would not budge.
Business response:
Dear carolyn, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
The tub in our room was clogged & it took forever to go down. Also the elevator had a weird smell. Other then that it was fine.
Business response:
Dear Chris, We sincerely apologize for the inconvenience you experienced during your stay. Maintaining the comfort and cleanliness of our facilities is a priority, and we regret falling short in this instance. Your feedback regarding the clogged tub and elevator odor will be addressed promptly to ensure a more enjoyable experience for our guests in the future. Thank you for bringing these concerns to our attention, and we appreciate your understanding. We hope to have the opportunity to welcome you back for a more pleasant s... read more
All around bad. I arrived at the hotel to check in and was informed that they had transferred me to a different hotel 15 minutes away. I never got a call or anything. When i arrived at the new hotel, i was told the hotel room had only one bed when i had reserved for two. After some adjustments i was given a room with two beds smaller than the original room had, and was charged more.
Business response:
Dear Samantha, Thank you for being our guest. It is our prime motto to serve our guests with the best customer service. However, we want to extend our apologies for not providing you with a room as per your expectations. We completely understand your frustration and the inconvenience this caused you. Once again, we are sorry for the experience and hope you will reconsider and return, as we would welcome the opportunity to provide you with the seamless stay you deserve.Sincerely,Hotel Management
Everything was decent for the price we paid. Cleanliness was fair overall. There’s no “breakfast” unless you like coffee with a pre packaged muffin because that’s all the options they have. Our room was supposed to be NON SMOKING, signs posted around also said NON SMOKING however our room smelled of cigarettes as soon as you walked in and faded while in the room but upon entering every time it was just like walking in the first time. ALL of our belongings including our suitcases, shoes that we left out on the floor and our r... read more
Business response:
Dear Alyssa, Thank you for providing feedback on your recent stay. We appreciate your acknowledgment of the fair pricing and overall cleanliness. However, we are sorry for the inconvenience caused by the odor in your non-smoking room and the dissatisfaction with our complimentary- grab-and-go breakfast. We will share your comments with the appropriate individuals to ensure a seamless experience for our future guests. We value your input and hope to have the opportunity to serve you better in the future.Sincerely,Hotel Manage... read more
I checked in and noticed immediately that my door wasn’t locked. I went to leave shortly afterwards and discovered the door would not latch. I informed the front desk, but they refused to do anything about it or even transfer me to a different room, therefore, whenever I choose to leave my room for any length of time I have to bring all my belongings with me because there was no way of locking the door. This place is pathetic. Stay away!
Business response:
Dear Martin, Thank you for taking the time to evaluate your stay with us. We apologize for not meeting your expectations during your visit. As part of our commitment to our guests, we strive to provide clean and well-maintained rooms, and we are disappointed that we fell short in this instance. We appreciate your feedback and will take the necessary steps to address the issues you experienced. We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing.Sincerely,Hotel M... read more
Our room, curtains are broken, dish washer did not work, toilet was dirty, but worst of all, it did not have hot water in the shower. Because the hotel is fully booked, the one and only front desk staff told us to tough it out. Will check next morning. It’s 40s and too cold to take cold shower. Overall I would rate this 3 out of 10.
Business response:
Dear Yen, We appreciate your valuable feedback regarding your time with us. Please know we are committed to providing guests with the highest service and quality. We regret your experience did not meet your expectations and sincerely apologize for the inconvenience caused. Rest assured, your concerns are being shared with the appropriate individuals, and action will be taken where necessary. We hope you will consider giving us another chance to show you the hospitality we are known for.Sincerely,Hotel Management
Don't stay here for a short business trip On a good day, this would be a two star hotel. We way overpaid for this one due to the gold tournament in town. No lobby. Large TV Screen at desk video recording customers as they check in. Slow check in process - They ask a lot of questions before they give you a key. Room smelled like greasy hamburgers had just been cooked. You have to ask for a coffee pot. I had gnats in my sink. Toilet had build up stains in the bottom, exhaust fan buzzed loudly. My room on the second floor was j... read more
Business response:
Dear Guest, Thank you for your feedback. Please know we have strict quality control standards to prevent a situation like yours. We understand our guests have multiple hotel choices, so our mission is to provide clean, comfortable suites at an affordable price so guests will want to return again and again. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer service and attent... read more
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale
How is Extended Stay America - Phoenix - Scottsdale rated?
Extended Stay America - Phoenix - Scottsdale has a 3.3 star rating with 1,569 reviews.
When is Extended Stay America - Phoenix - Scottsdale open?
Extended Stay America - Phoenix - Scottsdale is open now. It will close tomorrow at 12:00 a.m.