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Extended Stay America - Phoenix - Scottsdale
- Hotels
- Scottsdale, AZ
About this business
Location details
10660 N. 69th St., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The place looked like a home care and smelled like weeds.
Business response:
Dear Hala, Thank you for sharing your review with us. We extend our sincere apologies for the inconvenience encountered during your stay and express our gratitude for bringing this to our attention. Your patronage is highly valued, and we sincerely hope for the opportunity to welcome you once more, aiming to provide an enhanced experience.Sincerely,Hotel Management
This property is not as good as a bad college dorm. Old, rundown, dirty.
Business response:
Dear Kenneth, Thank you for your valuable feedback regarding your recent stay with us. We are committed to ensuring that every guest enjoys a clean and well-maintained accommodation, providing a home away from home while traveling. Therefore, we sincerely apologize for any shortcomings you may have encountered. Your feedback is highly valued, and we will share it with the appropriate individuals as we strive to provide the best possible experience for our guests. Sincerely,Hotel Management
Staff had no authority. Didnt care.
Business response:
Dear GRANT, Thank you for choosing us and sharing your feedback. We are truly sorry to hear about your experience at our hotel, as it does not reflect the impression we want our guests to have. Your comments are valuable to us and will help us improve. We would appreciate the opportunity to demonstrate the outstanding hospitality we strive to provide to all of our guests.Sincerely,Hotel Management
Don’t stay here! This brand has gone downhill. This is an extended stay where the amenities should include all loving staples such as fridge, microwave, stove, utensils, coffee makers , dishes and pots and pans. Their new service is you have to request these things when you check in. So we got a few dishes and that’s it. No microwave. We had a mini fridge and a stove that did not work. Without dishes and pans etc I guess that did not matter. We were there for 6 days and the pool and hot tub was closed for cleaning. Room was ... read more
Business response:
Dear Lisa, Thank you for taking the time to provide your feedback. We would like to express our sincere apologies that your recent stay did not meet your expectations. Your satisfaction is of utmost importance to us, particularly as a valued and loyal guest. We greatly appreciate you bringing these concerns to our attention, as your feedback is instrumental in our ongoing efforts to improve. Please be assured that your comfort is the highest priority and we look forward to the opportunity to welcome you back in the future fo... read more
Hate to write a bad review. This is an issue that can be sorted. But I would want to know if it was someone else’s experience. Bed bugs. On the floor, in the bed, under the sheets, in the corners. Large, various stages of development, and definitely a situation that’s been overlooked for a while. We left right away so we didn’t pick up any hitchhikers in our bags and clothing. Jan 2025. May be completely different at a future date….
Business response:
Dear Dustin, Thank you for bringing this to our attention. We take these matters very seriously and will ensure this is adequately addressed.Sincerely,Hotel Management
Very weird room layout, terrible beds, felt gross
Business response:
Dear Guest, Thank you for sharing your feedback. We strive to offer quality service to our guests; therefore, we are disappointed if we did not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale
How is Extended Stay America - Phoenix - Scottsdale rated?
Extended Stay America - Phoenix - Scottsdale has a 3.3 star rating with 1,611 reviews.
When is Extended Stay America - Phoenix - Scottsdale open?
Extended Stay America - Phoenix - Scottsdale is open now. It will close tomorrow at 12:00 a.m.