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Extended Stay America - Phoenix - Scottsdale - North
- Hotels
- Scottsdale, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
15501 N. Scottsdale Rd., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was packed, hard to park near room, lot of folks were liveing in the rooms as apts, bed was hard to sleep on.
Business response:
Dear Gary, Thank you for taking the time to write a review about your recent stay. Our main priority is to provide a comfortable stay for our guests; therefore, we apologize that you were not completely satisfied with our beds. Our front desk is available around the clock to address issues such as this, and we would have been happy to provide you with another room upon request or do whatever we can to make your stay as comfortable as possible. We appreciate your business and sincerely apologize for not providing a good night... read more
Great customer service..
Clean...just don't look down Beds are okay. The room appeared clean except for the floor. It could use a good scrubbing
Business response:
Dear Karan, Thank you for choosing our Extented Stay America and sharing your review. We apologize for not meeting your expectations and hope you will accept our apologies for the inconvenience. We have noted your cleanliness observations and addressed our housekeeping and staff to keep our facilities clean and up-to-date throughout our hotel. Thanks again for sharing your feedback; we hope to welcome you back soon! Sincerely,Hotel Management
The person at check in was super friendly, but she suggested I book through a 3rd party to get a bigger room. I did. The fridge wasn’t working so my stuff went bad. I asked for a small refund and was told they couldn’t give me a refund because I booked it through a 3rd party. A voucher would’ve been nice, but they just kept on insisting that I would’ve gotten any refund if I had booked directly with them and they said the only way I would’ve been suggested to book through a 3rd party is if it meant I’d get a discount. Too ba... read more
Business response:
Dear Maria, Thank you for staying with us. Regarding your concern about the receipt, we would like to mention that when making a reservation through a third-party website, a receipt is typically given at the same time. If we can be of any further assistance, please let us know; we would be happy to be of service. Thank you for being our guest, and we hope you will choose us again in the future.Sincerely,Hotel Management
Medical trip All we required was a place to rest and sleep the night before a medical procedure. The walls are thin and the noise level was bad. Someone near us had music booming that would have been heard a block away from the motel and there was a diesel truck that kept leaving and returning and he roared his engine every time. We did call the front desk as the pounding music got unbearable. The young man at the desk was busy after about 45 min he came up and asked them to turn it down. We could still hear it some but it w... read more
Business response:
Dear Wesley, We appreciate you taking the time to share your feedback. We are happy your overall stay was pleasant. However, we know how important it is to get a restful night before any medical procedure, and we apologize for disrupting your sleep. We want to apologize for the excessive noise from other hotel guests. Feedback like yours gives us valued insight to improve our guest experience; therefore, we appreciate your comments. We are grateful for your patience, and we hope you will consider staying with us the next tim... read more
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - North
How is Extended Stay America - Phoenix - Scottsdale - North rated?
Extended Stay America - Phoenix - Scottsdale - North has a 4.1 star rating with 1,041 reviews.
When is Extended Stay America - Phoenix - Scottsdale - North open?
Extended Stay America - Phoenix - Scottsdale - North is open now. It will close tomorrow at 12:00 a.m.