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Extended Stay America - Phoenix - Scottsdale - North
- Hotels
- Scottsdale, AZ
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
15501 N. Scottsdale Rd., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was dark, the bathroom needed upkeep. The ceiling above the shower had mold spots that had been covered up by paint and noticeable sagging of the drywall.
Business response:
Amy, thank you for staying with us. We appreciate all feedback - good and bad - and we take your comments seriously. Please accept our apologies for the cleanliness and maintenance issues you experienced during your stay. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We would appreciate another opportunity to provide you with a better experience on a future stay. Thanks again! Sincerely, Hotel Management
Great Staff The staff was wonderful and exceeded expectations. The room was clean but could use some updating.
Business response:
Rechelle, thank you for the positive review and for taking the time to recognize our hotel. We are delighted to know you were pleased with our well-kept accommodations and that you enjoyed the excellent service provided by our staff. We are also grateful for the feedback regarding the overall condition of our accommodations, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. Thank you for being our guest. We look forward to welcoming you back to Extended Stay America.... read more
There was a nice kitchenette, facility was clean, and friendly staff. However there was no ice machine, no breakfast worth mentioning, and the television should be mounted on the wall for better viewing. Too expensive for what it was worth...
Business response:
Dallas, thank you for taking the time to share your feedback. We are glad you were pleased with our immaculate accommodations and the service our associates delivered. However, we do regret that we missed meeting some of your expectations. We apologize if we disappointed you, and we hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
I chose this hotel for the convenience to the area and for the kitchen so I could bring my own food. There was not one dish or piece of silverware in the kitchen, no coffee maker and the fridge was cranked up to the highest setting and froze all my food. I was pretty disappointed for the price I paid.
Business response:
Carol, thank you for evaluating your stay at our hotel. Please accept our apologies for the lack of in-room amenities in your room. We will share your comments appropriately so that such matters do not happen again. We also regret your disappointment with the price of your visit. Thank you again for your feedback, and we hope you will consider a return visit so that we can make it up to you. Sincerely, Hotel Management
Business response:
Thank you for staying with us.
No coffee in room. Had to go down three flights to the office to find some. Could not turn bathroom light on without turning fan on which was way too loud. Was pretty clean. The heater air conditioner worked well. I booked it because of the price at 115 a night but then when I booked the second night it was 185, and try to get a room for a third night and it went up to 256. So did not stay. I just think for the price they were asking there could be a few more amenities. Beside a car wash which is kind of noisy during the day... read more
Business response:
Susan, thank you for your honest evaluation. We are glad you were pleased with our immaculate accommodations and that you had a pleasant stay overall. However, we regret not meeting some of your expectations. Everything we do aims to provide our guests with an excellent hotel experience; therefore, we are grateful for the feedback. We hope to have another occasion to meet and even exceed your expectations. Thank you once more for your review. Sincerely, Hotel Management
Bathroom was not cleaned
Business response:
Michael, thank you for the comments.We aresorry to hear you were inconvenienced by cleanlinessissues in your bathroom. We will address this matter with our housekeeping associates to ensure that it does not happen again. Again, we apologize for any inconvenience and we look forward to having you back with us in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - North
How is Extended Stay America - Phoenix - Scottsdale - North rated?
Extended Stay America - Phoenix - Scottsdale - North has a 4.1 star rating with 1,041 reviews.
When is Extended Stay America - Phoenix - Scottsdale - North open?
Extended Stay America - Phoenix - Scottsdale - North is open now. It will close tomorrow at 12:00 a.m.