Extended Stay America - Phoenix - Scottsdale - North

Business response:

James, thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management 

Business response:

Anthony, thank you for rating your stay at Extended Stay America. Nothing is more important than your satisfaction, so we are delighted you gave us a perfect score. We appreciate your business and look forward to seeing you again soon. Sincerely, Hotel Management 

Business response:

Briana, it was a pleasure receiving your fantastic rating for Extended Stay America. We are thrilled you enjoyed every aspect of your stay. Your feedback is the best performance measure we have, and we appreciate you letting us know we are succeeding. Thank you for being our guest, and we look forward to your next visit. Sincerely, Hotel Management 

Business response:

Sue, thank you for evaluating our hotel. Although you liked our location and had an overall satisfactory stay, we are sorry your experience was impacted due to the maintenance issue. We are also sorry for the disappointment you had with breakfast not being available during your visit. Please know that we have posted this information on the hotel website, so our guests can be aware while making reservations with us. Your rating is appreciated, and we hope to provide you with a better stay in the future. Sincerely, Hotel Manag... read more

Business response:

Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Andrew, thank you for the perfect rating. We are glad you had a wonderful time at Extended Stay America. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience. Sincerely, Hotel Management 

Business response:

Thank you for letting us know your visit to Extended Stay America was perfect in every way. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Jose, thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Thank you for your review. From your ratings, it seems you had an overall satisfactory stay. However, we are sorry you were inconvenienced by the other guests. Also, we apologize for the issues you had with the shower. Your feedback will be shared with the appropriate team for review and action. We hope to see you again soon for a better experience. Sincerely, Hotel Management