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Extended Stay America - Phoenix - Scottsdale - North
- Hotels
- Scottsdale, AZ
About this business
Location details
15501 N. Scottsdale Rd., Scottsdale, AZ, 85254, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We had to ask for a coffee maker and then they didnt have any coffee. They were out. One very tiny shampoo and no conditioner.
Business response:
Kevin, thank you for staying at our hotel. We apologize if the kitchenware was not made available to you and regret the inconvenience it caused. We will follow up on your concerns and we will take appropriate steps to ensure a better experience in the future. We do hope you will consider a return visit and give us a chance to regain your trust. Sincerely, Hotel Management
The room was typical hotel space but clean and the beds were quite comfortable.
The staff at check in was very helpful and helping me out with any questions
Business response:
Thank you for choosing Extended Stay America. We are glad you were pleased with the courteous service our front desk staff provided and that you had a pleasant stay. Thank you again, and we look forward to welcoming you back soon. Sincerely, Hotel Management
The location of the property was great, and parking was easy too!
Business response:
Thank you for posting a review of your recent stay. We are glad to learn that our location worked well for you and that you were able to take advantage of our parking facility. We hope to have the chance to welcome you back and earn your highest rating. Sincerely, Hotel Management
Dont be fooled by photos of property! Its was very run down, sink and tub didnt drain...had to change socks within minutes of putting them on...floor was filthy. Room was nothing like photos online. Glad i oly had it for 1 night.
Business response:
Janet, thank you for your honest evaluation. We apologize for the cleanliness issues you encountered as well as for the concerns you had with your room. We will share your comments with our housekeeping as well as our maintenance teams and take steps to ensure we prevent such reoccurrences. We also appreciate your comments regarding the overall condition of our hotel and will use them as we plan for future modernization of our property. We hope to have the chance to welcome you back and restore your confidence in us. Sincere... read more
Frequently asked questions about Extended Stay America - Phoenix - Scottsdale - North
How is Extended Stay America - Phoenix - Scottsdale - North rated?
Extended Stay America - Phoenix - Scottsdale - North has a 3.2 star rating with 1,994 reviews.
When is Extended Stay America - Phoenix - Scottsdale - North open?
Extended Stay America - Phoenix - Scottsdale - North is open now. It will close tomorrow at 12:00 a.m.