Extended Stay America - Phoenix - Scottsdale - North

Business response:

All of us at Extended Stay America appreciate your wonderful rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management 

Business response:

Mark, we appreciate you choosing our hotel and for providing your rating. It was good seeing you were satisfied with our service and facilities, but we are sorry that we couldn't hit the mark of your expectations for a perfect visit. We hope you'll choose to stay with us in the near future. Sincerely, Hotel Management 

Business response:

Elizabeth, thank you so much posting a review of your stay. It's so nice to know you had an overall pleasant visit. However, we apologize for the problems with your room. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We appreciate your valuable feedback and look forward to having you stay with us again. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you loved our courteous associates and that our great location was perfect for your needs. We look forward to welcoming you again the next time you visit our area. Sincerely, Hotel Management 

Business response:

David, thank you for sharing highlights of your recent visit to Extended Stay America. It was a pleasure knowing everything went well during your stay and that we could meet your expectations for an excellent stay. Your business is appreciated, and we hope you will come back to stay again soon. Sincerely, Hotel Management 

Business response:

Dear Marilee, we are so pleased overall you had a great time staying with us and that you found your accommodations comfortable. We are however sorry you have yet to be reunited with your misplaced personal items. Please reach out to us directly at the hotel and we will do all we can to leave you with a more favorable outcome. Thank you, and we look forward to speaking with you. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay with us at Extended Stay America. We're glad to know you liked our well-kept hotel and that you were pleased with the service provided by our staff. However, we're sorry for not meeting some of your expectations. We hope this did not overshadow your otherwise positive experience, and we look forward to hosting you back soon. Sincerely, Hotel Management 

Business response:

Glenn, thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We are delighted to know you were overwhelmed not only with our outstanding hospitality and convenient location but also with the value we offer. Your review means the world to us! Thanks again, and we look forward to welcoming you back. Sincerely, Hotel Management