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Extended Stay America - Piscataway - Rutgers University
- Hotels
- Piscataway, NJ
About this business
Location details
410 S. Randolphville Rd., Piscataway, NJ, 08854, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My room had a strange smell but other than that it was ok. Nothing spectacular. However, when I arrived at I could not get in the hotel. There was no mention on the site where I booked that this would be an issue.
Business response:
Dear Michelle, Thank you for staying with us and posting a review. We always aim to provide an exceptional experience and exceed our guests' expectations on every visit. However, we apologize for not doing so in your outlined areas. We will follow up on your concerns to ensure we are well-poised to serve better in the future, and we hope you will accept our apologies.Sincerely, Hotel Management
The fridge didn’t work. And the shower could have been cleaner. The staff we’re incredibly hospitable and kind
Business response:
Dear Nadia, Thank you for reviewing your stay at Extended Stay America. While we are pleased you loved the hospitable service provided by our associates, we apologize for the fridge problem and the cleanliness issue with the shower. Your feedback helps us improve, and we hope to provide you with a more satisfactory experience on your next visit. Sincerely,Hotel Management
Ok but won’t go back It’s an older facility. Our first room smelled terrible but the staff was responsive and moved us to a different room. The beds are not very comfortable and the room just looked worn. It was a quick trip and we just needed a place to sleep. It was fine but we would not go back.
Business response:
Dear Jennifer, Thank you for staying with us and sharing your review. We apologize for your suite not being up to your expectations and for the inconvenience caused by switching rooms after your arrival. Your concerns are of the utmost importance to us, and we appreciate your honest input as it helps us identify areas where we can improve. Please know that we take your feedback seriously and will make the necessary improvements to provide the best possible service. Thank you for choosing us, and we look forward to the chance... read more
Close to Rutgers
Business response:
Dear IVAN, We appreciate your feedback and hope your stay was pleasant. Thank you for mentioning our ideal location. It was our pleasure hosting you, and we hope you will return any time your travels bring you this way. Sincerely,Hotel Management
Decent place.
It’s ok for the price but they should not put garbage containers near the entrance at the back door they are attracting flies all over the door and you are greeted by so many flies,it’s disgusting
Business response:
Dear Avelina, Thank you for your review. We are pleased you enjoyed your overall stay. However, we will share your observations with the appropriate individuals. We cannot improve our service to our guests without feedback, so thank you for sharing. We appreciate your patience, and we hope to have another opportunity to welcome you again to our hotel. Sincerely,Hotel Management
The staff was quite friendly and helpful, but there were two main issues: 1) The sofa bed, which we had to pay extra for, had a mattress that was in terrible condition. My kids said it was the most uncomfortable bed they've ever slept on, with every spring distinctly felt. 2) Expedia listed it as "breakfast included". The actual hotel website I now see says "free grab-and-go breakfast". What that turns out to be is coffee, oatmeal packets, and granola bars.
Business response:
Dear Benjamin, Our team is grateful that you chose to stay with us and enjoyed the considerate hospitality of our staff. However, we apologize for not meeting your expectations with our grab-and-go breakfast options and regret that the sofa bed in your room was uncomfortable. We will look into this; thank you for letting us know. Additionally, your feedback will be shared with our leaders to consider our guests' preferences and improve our future breakfast choices. If you plan to revisit our city, we hope to have the chance ... read more
Frequently asked questions about Extended Stay America - Piscataway - Rutgers University
How is Extended Stay America - Piscataway - Rutgers University rated?
Extended Stay America - Piscataway - Rutgers University has a 3.3 star rating with 1,705 reviews.
When is Extended Stay America - Piscataway - Rutgers University open?
Extended Stay America - Piscataway - Rutgers University is open now. It will close tomorrow at 12:00 a.m.