Extended Stay America - Piscataway - Rutgers University

Business response:

Dear Michael, Thank you for your review! We're delighted to hear that our staff was cheerful and responsive during your stay at Extended Stay America. Providing excellent customer service is a top priority for us, and we're glad to know that we met your expectations. We appreciate your kind words and look forward to serving you again!Sincerely,Hotel Management 

Business response:

Dear Mauro, Thank you for evaluating your stay. We are happy your overall stay was enjoyable, but we want it to be perfect. We always want to exceed our guests' expectations; therefore, we genuinely apologize for not doing so during your time with us. Thank you for choosing our hotel, and we hope you will give us another opportunity to welcome you for the exceptional stay you deserve.Sincerely,Hotel Management 

Business response:

Dear Tanatchaya, Please accept our apologies for not meeting your expectations during your visit. We want to reassure you that we do everything possible to discourage the entrance of outside insects mentioned, and our pest control provider routinely services our hotel. Still, your room will be inspected professionally and treated as a precaution. We regret the frustrations you experienced, and we are very grateful for your patience. We hope this unfortunate situation will not prevent you from staying with us again.Sincerely,... read more