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Extended Stay America - Pittsburgh - Carnegie
- Hotels
- Carnegie, PA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
520 N. Bell Ave., Carnegie, PA, 15106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great customer service Very clean rooms very quiet Great staff
Business response:
Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's nice to know you found your suite comfortable and that you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. Thank you for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management
This property was great. The location is a little aged but kept up well.
Business response:
Thank you for taking the time to post a nice review of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
Pricing is good but after several visits i was very disappointed in our visit this time. Shower didn't work and when i made management aware of it they wrote down the wrong problem so for two days not shower. Unfortunately when i left the lobby to go outside i had too maneuver through cigarette butts scattered all around in front of the doors. I will try it there one more time to see if this was only a isolated incident.
Business response:
Jim, thank you for choosing us once again. We apologize for the less than satisfactory staff response to your service requests and for the issues you had in your room. We assure you this is not the typical service level that we provide to our guests. Your concerns have been shared with the appropriate departments and we will take corrective action to resolve these issues. We hope this did not overshadow your otherwise positive stay with us and that you will choose us again in the future Sincerely, Hotel Management
It is remote Somewhat secluded. Good and bad. Can’t walk to dinner
Business response:
Mathieu, thank you for your recent stay at Extended Stay America. We are happy that overall you enjoyed your visit to our hotel. However, we regret our location was not up to your appealing. Thank you also for your feedback, and we hope to welcome you back soon. Sincerely, Hotel Management
Great service and good customer service clean room
Business response:
On behalf of our team, thank you for the review. We strive to deliver clean, comfortable accommodations combined with outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to the city. Sincerely, Hotel Management
The negatives: It's a good thing I carry Lysol wipes with me because the counter tops and bathroom surfaces were filthy. It really looked like they had just replaced the linens and forgot to do anything else. There was even a used coffee cup on one of the nightstands. The positives: The best thing about this stay was the location of the hotel. Perfect distance from the downtown area. It only took us about 10 minutes (in traffic) to get down to Station Square to get on the Ferry to Heinz Field.
Business response:
Thank you for being our guest. Although you liked our ideal location, we are sorry for the cleanliness issue you encountered in your room. A clean, fresh suite is our top priority, and we will work with our housekeeping staff to ensure that this was an isolated issue. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pittsburgh - Carnegie
How is Extended Stay America - Pittsburgh - Carnegie rated?
Extended Stay America - Pittsburgh - Carnegie has a 4.1 star rating with 1,408 reviews.
When is Extended Stay America - Pittsburgh - Carnegie open?
Extended Stay America - Pittsburgh - Carnegie is open now. It will close tomorrow at 12:00 a.m.