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Extended Stay America - Pittsburgh - Carnegie
- Hotels
- Carnegie, PA
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
520 N. Bell Ave., Carnegie, PA, 15106, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Avoid Our team stayed here for an overnight stay and the place was very dirty, needed vacuuming and total overhaul. They were supposed to get continental breakfast, which consisted of 2 coffee urns that were covered in dust from the front door being replaced. I highly recommend you stay elsewhere.
Business response:
Brenda, thank you for choosing our hotel. We are sorry for the cleanliness issue your team experienced during their stay. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. It is also disappointing to know our grab-and-go breakfast offerings were not to their expectations. Your comments about it will be shared with our brand leaders to assist them when determining new breakfast offerings. We urge you to choose us again as we are confident your next stay will... read more
The floor was not clean, the glass on the art work was broken, felt unclean
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered while you were here. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
A nice clean, quiet property that was in a good location to where I need to go in the city.
Business response:
Thank you for choosing to stay at Extended Stay America during your recent visit. We are delighted to hear you had an enjoyable stay, liked our comfortable suites, and our location was perfect for your needs. We appreciate you being our guest and look forward to welcoming you back soon. Sincerely, Hotel Management
Property was fine for a quick stay but I would not stay for an extended period of time. Staff at the front desk were a bit slow to accommodate my group. Hotel smells of cigarettes in the halls but the smell is not in the rooms. Surprised by the kitchenette in the rooms. Full refrigerator, sink, counter space, and small stovetop would be nice for a long stay. Not many complaints, just not very impressed.
Business response:
Thank you for choosing to stay with us. We are glad you liked the kitchenette and had an overall pleasant stay. However, we are sorry for the odor you experienced during your stay and regret the inconvenience it caused. Also, we will remind our front desk staff to be more diligent going forward. We encourage you to try us again in the near future. We are confident you will enjoy a better stay. Sincerely, Hotel Management
We got there about 5:30pm, room wasn’t ready we had to wait almost an hour, so they could get the room ready.
Business response:
Please accept our apologies for your suite not being ready for occupancy when you checked into our hotel and for the wait time issue it caused. We are sure this was a result of miscommunication between our housekeeping and front office department since a suite should not be made available for occupancy until the cleaning process is complete and a supervisor has inspected it. We take great pride in the service, cleanliness of our hotel, and we hope this isolated incident will not keep you from returning to enjoy a great exper... read more
Good Service and More The staff working the morning desk were very friendly and helpful in recommending attractions in the area.
Business response:
Jack, thank you for recognizing our team for their service excellence. We are very proud to have a team truly committed to serving our guests with excellence. We will share your comments with them during our next staff meeting. Thank you again for recognizing them publicly. We look forward to your next visit to Extended Stay America. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pittsburgh - Carnegie
How is Extended Stay America - Pittsburgh - Carnegie rated?
Extended Stay America - Pittsburgh - Carnegie has a 4.1 star rating with 1,408 reviews.
When is Extended Stay America - Pittsburgh - Carnegie open?
Extended Stay America - Pittsburgh - Carnegie is open now. It will close tomorrow at 12:00 a.m.