This profile has been claimed by the business owner or representative.
Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good location, dirty place The room was dirty, I had to clean it myself. Also because it’s a long stay the room was never cleaned although I was there for a week.
Business response:
Dear Sandra, Thank you for your feedback. We sincerely apologize for the cleanliness issues you encountered and for the lack of room cleaning during your stay. This is not reflective of our standards, and we will address these concerns with our housekeeping team immediately. We understand the importance of a clean and well-maintained room, especially for long stays. Your feedback is crucial in helping us improve, and we hope to offer you a more comfortable stay in the future. Sincerely,Hotel Management
To the Manager of this property: Staff is outstanding! Very clean, quiet hotel. Give this staff a raise! You have a wonderful crew. Good price for my stay. Will definitely be back.
Business response:
Dear CAPRENA, Thank you for your wonderful feedback! We’re thrilled to hear that you found our staff outstanding and the hotel clean and quiet. Your kind words will be shared with our team, and we appreciate your recognition of their hard work. We’re also glad that you felt our pricing was fair. We look forward to welcoming you back to Extended Stay America for another great stay. Sincerely,Hotel Management
Its a hotel. Staff treats you as if its a bother youre staying there.
Business response:
Dear Jacob, Thank you for your feedback. We’re sorry to hear that your experience with our staff didn’t meet your expectations. We strive to provide a welcoming and accommodating environment for all our guests. Your comments are being reviewed to ensure our team’s approach is improved. We appreciate your input and hope to have the opportunity to serve you better in the future. Sincerely,Hotel Management
Good value for the price
The bathroom needed to be cleaned much better, the show bar was falling out of the wall, and the bathtub was slippery....needs grips
Business response:
Dear Robert, Thank you for your comments about your stay with us, and we sincerely apologize for the housekeeping issues you encountered in your suite. We regret any oversights in preparing your room. Our goal is to offer each guest a suite that is up-to-date and refreshing. Rest assured, we will address this promptly with our concerned team. All the rooms that were delivered were double-checked, but we are sorry if we missed something in between. Please allow us to check out what went wrong and ensure we are able to handle ... read more
Good overall. Lots of parking. Room was excellent. Breakfast options were very limited, just small and basically a few items to go. There wasn’t any hair dryer or portable coffee maker in the room, I thought that was odd.
Business response:
Dear Jessica, We are glad you chose to stay at our hotel. It is nice to know you were pleased with the clean room and overall facilities. We appreciate your observations, both the positive recognition and the comments concerning opportunities for improvement. We understand the difficulties and will address each concern that you mentioned with our respective team so that our future guests do not have similar issues. Our goal is to deliver the best service of any hotel in the area, and we hope you'll return to stay with us aga... read more
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,709 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.