Extended Stay America - Pittsburgh - Monroeville

Nighat 

on Expedia

2 months ago

Worst hotel. I wanted smoke free room but our room smelled so bad mix of smoke and wet carpet. I reached really late so didnt have option to leave right away. If i could i will give them zero for cleanliness. Bed sheets smelled, carpet had stains all over, furniutre you can see from images, hair dryer was so dirty it seemed like someone vomitted on it and no one ever cleaned it. Pictures are attached. Pay extra and stay somewhere else. Zero star. Dust over all over the furniture. 

Anonymous 

on Expedia

2 months ago

Disgusting. 

Wenonah 

on Expedia

3 months ago

This was the worst stay I've ever had. It should've been a clear indication that even during the US OPEN, when other places wanted 500 a night, they only wanted 250. I will never stay at an extended stay ever again in life!!! I literally switched rooms 3 times and was not satisfied with any of them! I paid for 2 nights and left after the first night. I couldn't stand it another night! 

Carmen Iris 

on Expedia

3 months ago

Great location but Extremely dirty and smelly. 

Lamar 

on Expedia

3 months ago

This building should be completely torn down there is nothing good to say about it at all dirty walls furniture is so old and filthy dirty should have a non smoking facility get rid of your carpet all the appliances are filthy dirty had bugs in the room I deserve a refund I did not even stay there the three days I was suppose to your main streets need to be redone not appealing outside at all worst hotel ever that we have ever stayed in you should be embarrassed to have charged someone this kind of money as bad as the facili... read more

Ramesh Babu 

on Expedia

3 months ago

Our stay at Extended Stay America, advertised as a three-star hotel on Expedia, was a one-star disaster. I’m appalled Expedia recommended this place. Here’s the ordeal we faced: No room keys were provided. We had to call the front desk to be escorted, but the broken door card system left us stranded multiple times when staff were busy. Our assigned room had a maintenance worker in it, with tools everywhere. Their solution? A refund and a suggestion to “find somewhere else.” Unacceptable after trusting Expedia’s recommendatio... read more

Ramesh Babu 

on Expedia

3 months ago

My stay at Extended Stay America, falsely listed as a three-star hotel on Expedia, was a complete disaster. I’m appalled Expedia recommended this one-star mess. For both days of our stay, we had no room keys. We had to call the front desk every time, but with only one overworked staff member, we were stuck waiting outside our room—sometimes for ages. This was beyond frustrating. The room was a dump: sticky floors, broken shelves, flimsy comforters, and no warm sheets. Our assigned room wasn’t even ready, forcing us to consid... read more

Josephina 

on Expedia

3 months ago

Mr. Michael need costumer assistance inservice. The checking at 3pm wasn’t any problem and the lady (Christy) who help us at that time was excellent, but when we left to a family gathering and came back at 11pm, we ask a the service guests in the front desk (Michael) for towels he answered with an attitude and told us to bring the dirty towels first, we went to the room and the keys weren’t working, we came back to the desk we didn’t see anyone so we said “hello”, no response, we knock the desk softly since it was not a bell... read more

Maurice 

on Expedia

3 months ago

The guest service Michael is not friendly at all, it seems like we were bothering him, just because we asked for towels. His customer service is very poor. In this business where good hospitality manners are essential, Mr. Michael front desk attendant doesn’t have any skills, real bad customer service. He is a liability to this industry.☹️