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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I was very happy with the hotel. I couldn't complain about anything. Room was clean.
Good value The hotel and room were good. The room was a little shabby, but adequate. The staff members were friendly and helpful.
The trip was only for two nights. Needed a quick place to stay for AAU basketball tourneys. Nothing fancy but affordable, close to everything you need and safe.
The room was dirty, the TV didn't work and it smelled terrible. Good location
Business response:
Dear Guest, We sincerely apologize for your disappointment and the discomfort you experienced during your visit. Cleanliness and proper functionality of amenities, such as the television, are essential, and we regret that these expectations were not met. Your comments are taken seriously and have been shared with the appropriate teams for immediate attention. We do appreciate you noting the convenient location, and we hope you will allow us another opportunity to provide a far more comfortable and enjoyable visit in the futu... read more
DIRTY
Business response:
Dear Guest, We sincerely apologize that your experience did not meet your expectations due to cleanliness issues. Maintaining a clean and comfortable environment for our guests is a top priority, and we regret that we fell short during your stay. Your comments have been shared with our housekeeping team. Feedback like yours is invaluable in helping us improve our standards and services. We hope you will give us another opportunity to provide a clean and enjoyable stay. Sincerely, Hotel Management
Kitchen was no clean. No utensils, plates, glasses ... empty cupboards that needed cleaning.
Business response:
Dear Guest, We sincerely apologize that the kitchen area did not meet your expectations, including the cleanliness and lack of utensils. This is not the standard we strive to maintain, and your comments have been shared with our housekeeping team. Guest satisfaction and comfort are very important to us, and your feedback helps us improve our services. We hope to have the opportunity to provide a better experience and welcome you back again in the future. Sincerely, Hotel Management
Smelly, dirty, bathroom is totally damaged. Worst service even after informing they have not taken any action. Hotel is maintained very badly. Too costly for the service we get.
Business response:
Dear Guest, We sincerely apologize for the unpleasant experience you had regarding cleanliness and overall maintenance. This is certainly not the standard of comfort or service we strive to provide. Your concerns have been escalated to our housekeeping, and maintenance teams. We understand your disappointment, especially considering the value you expected for the price paid. Guest satisfaction is extremely important to us, and we truly appreciate your honest comments as they help us improve. We hope you will allow us another... read more
Rooms are clean bedding s best However passages smell crazy
Business response:
Dear Guest, Thank you for sharing your feedback regarding your recent stay. We’re pleased to know you found our rooms clean and enjoyed the quality of our bedding. However, we sincerely apologize for the unpleasant odor in the hallways. Our housekeeping and maintenance teams have been informed. Your comments are invaluable in helping us improve guest satisfaction. We truly appreciate your understanding and hope to welcome you back soon for a more comfortable and refreshing stay. Sincerely, Hotel Management
Room and hotel were disgusting. We had to check out immediately.
Business response:
Dear Guest, We’re sorry to learn that your experience fell short of expectations, which made you leave earlier than anticipated. This is not the standard we aim to uphold, and your comments will be shared with the appropriate teams, ensuring that fellow guests do not face the same issue. We appreciate you bringing this to our attention so we can make necessary improvements. Please consider giving us another chance to accommodate you again with a better impression next time. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,808 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.