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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
DIRTY
Business response:
Dear Guest, We sincerely apologize that your experience did not meet your expectations due to cleanliness issues. Maintaining a clean and comfortable environment for our guests is a top priority, and we regret that we fell short during your stay. Your comments have been shared with our housekeeping team. Feedback like yours is invaluable in helping us improve our standards and services. We hope you will give us another opportunity to provide a clean and enjoyable stay. Sincerely, Hotel Management
Kitchen was no clean. No utensils, plates, glasses ... empty cupboards that needed cleaning.
Business response:
Dear Guest, We sincerely apologize that the kitchen area did not meet your expectations, including the cleanliness and lack of utensils. This is not the standard we strive to maintain, and your comments have been shared with our housekeeping team. Guest satisfaction and comfort are very important to us, and your feedback helps us improve our services. We hope to have the opportunity to provide a better experience and welcome you back again in the future. Sincerely, Hotel Management
Smelly, dirty, bathroom is totally damaged. Worst service even after informing they have not taken any action. Hotel is maintained very badly. Too costly for the service we get.
Business response:
Dear Guest, We sincerely apologize for the unpleasant experience you had regarding cleanliness and overall maintenance. This is certainly not the standard of comfort or service we strive to provide. Your concerns have been escalated to our housekeeping, and maintenance teams. We understand your disappointment, especially considering the value you expected for the price paid. Guest satisfaction is extremely important to us, and we truly appreciate your honest comments as they help us improve. We hope you will allow us another... read more
Rooms are clean bedding s best However passages smell crazy
Business response:
Dear Guest, Thank you for sharing your feedback regarding your recent stay. We’re pleased to know you found our rooms clean and enjoyed the quality of our bedding. However, we sincerely apologize for the unpleasant odor in the hallways. Our housekeeping and maintenance teams have been informed. Your comments are invaluable in helping us improve guest satisfaction. We truly appreciate your understanding and hope to welcome you back soon for a more comfortable and refreshing stay. Sincerely, Hotel Management
Room and hotel were disgusting. We had to check out immediately.
Business response:
Dear Guest, We’re sorry to learn that your experience fell short of expectations, which made you leave earlier than anticipated. This is not the standard we aim to uphold, and your comments will be shared with the appropriate teams, ensuring that fellow guests do not face the same issue. We appreciate you bringing this to our attention so we can make necessary improvements. Please consider giving us another chance to accommodate you again with a better impression next time. Sincerely, Hotel Management
The floors were sticky upon arrival. Still sticky after room was mopped. Furniture was old and worn. The ironing board was broken, the stove was filthy, the room had a funny odor. Old sock was in the room so, that’s proof it was cleaned thoroughly, if at all. This was the nastiest hotel I’ve ever stayed in and wasn’t worth what I paid. I understand it’s an Extended Stay however, I’ve stayed in motels that are cleaner than this one. I’m coming back to the city for the Thanksgiving holiday and booked with another hotel down th... read more
Business response:
Dear Guest, We sincerely apologize for the condition of your room and the cleanliness concerns you experienced. This is not the standard we strive to maintain, and your comments have been shared with our housekeeping and maintenance teams. We also regret the inconvenience regarding your request for photos after checkout. Your experience is important to us, and we will review this internally to prevent recurrence. We truly value your input and hope you’ll consider giving us another chance in the future. Sincerely, Hotel Manag... read more
The room door didn’t close and had to wait a long time for someone to show up at the front desk. Got a refund and went elsewhere.
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced with your room door and the delay at the front desk. This is not the standard of service we aim to provide, and your comments have been shared with our maintenance and front desk teams to ensure prompt attention and improvement. We regret that these issues impacted your stay and understand your decision to seek alternative accommodations. Your feedback is valuable in helping us enhance guest experience, and we hope to have the opportunity to welcome you... read more
Plenty of parking and check in/out was easy. Floors in bedroom were sticky/dirty. Bathroom sink bowl was cracked end to end. Most of the furniture was cracked/beat up. Shelf in the closet was broken/leaning. Kitchen counters were banged up. Toilet would run randomly and often. Top of the fridge was dirty. Shower handle was filled with mold. Lights at the bed were unplugged.
Business response:
Dear KELLI, We sincerely apologize that your stay did not meet expectations and that you encountered multiple maintenance and cleanliness issues in your room. Guest comfort, safety, and satisfaction are our highest priorities, and your comments have been shared with our housekeeping, maintenance, and management teams for immediate review. We take your feedback very seriously, as it helps us improve the quality of our property and services. We hope to have the opportunity to provide a much cleaner, well-maintained, and enjoya... read more
Someone was blasting music in front of the front doors for a good 30 min at 5 am. I called the front desk and it took at least 20 rings for them to answer about 30 seconds before he answered the music magically went away. Hair in the bathtub nothing looked clean. It was just run down.
Business response:
Dear Kristy, Thank you for sharing your experience. We understand the importance of providing our guests with a peaceful and comfortable environment, and we apologize for falling short during your stay. We also regret the delay in response from our front desk and that your room did not meet our cleanliness standards. Your comments serve as a valuable reminder that there is always room for improvement, and we will review your feedback with the appropriate team members to help enhance the experience for future guests. Thank yo... read more
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,776 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.