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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The floors were sticky upon arrival. Still sticky after room was mopped. Furniture was old and worn. The ironing board was broken, the stove was filthy, the room had a funny odor. Old sock was in the room so, that’s proof it was cleaned thoroughly, if at all. This was the nastiest hotel I’ve ever stayed in and wasn’t worth what I paid. I understand it’s an Extended Stay however, I’ve stayed in motels that are cleaner than this one. I’m coming back to the city for the Thanksgiving holiday and booked with another hotel down th... read more
Business response:
Dear Guest, We sincerely apologize for the condition of your room and the cleanliness concerns you experienced. This is not the standard we strive to maintain, and your comments have been shared with our housekeeping and maintenance teams. We also regret the inconvenience regarding your request for photos after checkout. Your experience is important to us, and we will review this internally to prevent recurrence. We truly value your input and hope you’ll consider giving us another chance in the future. Sincerely, Hotel Manag... read more
The room door didn’t close and had to wait a long time for someone to show up at the front desk. Got a refund and went elsewhere.
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced with your room door and the delay at the front desk. This is not the standard of service we aim to provide, and your comments have been shared with our maintenance and front desk teams to ensure prompt attention and improvement. We regret that these issues impacted your stay and understand your decision to seek alternative accommodations. Your feedback is valuable in helping us enhance guest experience, and we hope to have the opportunity to welcome you... read more
Plenty of parking and check in/out was easy. Floors in bedroom were sticky/dirty. Bathroom sink bowl was cracked end to end. Most of the furniture was cracked/beat up. Shelf in the closet was broken/leaning. Kitchen counters were banged up. Toilet would run randomly and often. Top of the fridge was dirty. Shower handle was filled with mold. Lights at the bed were unplugged.
Business response:
Dear KELLI, We sincerely apologize that your stay did not meet expectations and that you encountered multiple maintenance and cleanliness issues in your room. Guest comfort, safety, and satisfaction are our highest priorities, and your comments have been shared with our housekeeping, maintenance, and management teams for immediate review. We take your feedback very seriously, as it helps us improve the quality of our property and services. We hope to have the opportunity to provide a much cleaner, well-maintained, and enjoya... read more
Someone was blasting music in front of the front doors for a good 30 min at 5 am. I called the front desk and it took at least 20 rings for them to answer about 30 seconds before he answered the music magically went away. Hair in the bathtub nothing looked clean. It was just run down.
Business response:
Dear Kristy, Thank you for sharing your experience. We understand the importance of providing our guests with a peaceful and comfortable environment, and we apologize for falling short during your stay. We also regret the delay in response from our front desk and that your room did not meet our cleanliness standards. Your comments serve as a valuable reminder that there is always room for improvement, and we will review your feedback with the appropriate team members to help enhance the experience for future guests. Thank yo... read more
The towels in my room smelled terrible.
Not a good experience It was a horrible stay, the hotel was like a 1920's retirement home that was converted to a hotel and not well maintained. The guest are loud and the room was overlooking the front door area and there was a loud truck with people chatting for hours after 11pm and they came back around 3 am for about 45 mins - horrible sleep. had a 1 week stay that cancelled after the first night and could not get all the unused nights reimbursed since it was done through hotels.com (3rd party)
It is very dirty the carpet ,I have to buy a cover up for the carpet.In 9 days of my stay never had a cleaning done . I normally don’t like to leave reviews but staying here was traumatized by the manager who came to wake me up for an inspection.
Horrible Very shady people around all the time. Room had old food on the walls and ceiling. Beds are completely worn out. Definitely would not recommend to anyone!
The hotel and room were in poor condition.
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,808 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.