This profile has been claimed by the business owner or representative.
Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I requested for two double bed they didn’t had. Pull out sofa was in terrible condition. Breakfast was the worst with just coffee and muffins
Business response:
Dear Vishal, Thank you for sharing your experience. We sincerely apologize that we were unable to provide the room configuration you requested and that the condition of the pull-out sofa did not meet expectations. We also regret that our breakfast offerings did not meet your expectations. While we aim to provide a convenient start to the day, we understand that variety and quality are important, and we’re reviewing our options to improve this service. Your feedback has been shared with our front desk, housekeeping, and break... read more
Very old building, we ca’t use appliances as they are very dirty.
Business response:
Dear Trinadh, Thank you for sharing your feedback. We sincerely apologize that the condition of the appliances and overall cleanliness did not meet your expectations. We understand the importance of ensuring all amenities are clean, functional, and ready for use. Your comments have been shared with our housekeeping and maintenance teams, and we are conducting a thorough inspection of the property to address these concerns. We appreciate your patience and would welcome the opportunity to make this right. We hope to welcome yo... read more
Place was very dirty. Had booked 3 days left right after check in. Bad bad experience!
Business response:
Dear Thomas, Thank you very much for your feedback. We want every guest to experience our commitment to clean, fresh accommodations during their stay. Therefore, we regret not meeting these expectations. We will address this with our housekeeping team to ensure this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Worst hotel. I wanted smoke free room but our room smelled so bad mix of smoke and wet carpet. I reached really late so didnt have option to leave right away. If i could i will give them zero for cleanliness. Bed sheets smelled, carpet had stains all over, furniutre you can see from images, hair dryer was so dirty it seemed like someone vomitted on it and no one ever cleaned it. Pictures are attached. Pay extra and stay somewhere else. Zero star. Dust over all over the furniture.
Business response:
Dear Nighat, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we continually grow and improve based on our guests' feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you ... read more
Disgusting.
Business response:
Dear Jonathan, We are truly sorry to hear about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. Your feedback will help us make the necessary improvements. We hope you will consider giving us another chance in the future to provide you w... read more
This was the worst stay I've ever had. It should've been a clear indication that even during the US OPEN, when other places wanted 500 a night, they only wanted 250. I will never stay at an extended stay ever again in life!!! I literally switched rooms 3 times and was not satisfied with any of them! I paid for 2 nights and left after the first night. I couldn't stand it another night!
Business response:
Dear Wenonah, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely, Hotel Management
Great location but Extremely dirty and smelly.
Business response:
Dear Carmen, We're glad the location suited your needs, but we're sorry the condition of the property left such a negative impression. A clean and fresh environment is a basic expectation, and it's disappointing to know we fell short in that area. Your feedback will beshared with our housekeeping team so that immediate steps can be taken to address these concerns. We appreciate you bringing this to our attention. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Si... read more
This building should be completely torn down there is nothing good to say about it at all dirty walls furniture is so old and filthy dirty should have a non smoking facility get rid of your carpet all the appliances are filthy dirty had bugs in the room I deserve a refund I did not even stay there the three days I was suppose to your main streets need to be redone not appealing outside at all worst hotel ever that we have ever stayed in you should be embarrassed to have charged someone this kind of money as bad as the facili... read more
Business response:
Dear Lamar, Thank you for sharing your feedback. We sincerely regret that your experience did not meet expectations. Providing a well-maintained, welcoming environment is always a priority, and we are disappointed that your visit fell short. Please be assured that your concerns regarding the condition and upkeep of the property are being taken seriously, and we appreciate you bringing them to our attention. Guest comments like yours help us strive to deliver a better experience. We hope you will consider giving us another op... read more
Our stay at Extended Stay America, advertised as a three-star hotel on Expedia, was a one-star disaster. I’m appalled Expedia recommended this place. Here’s the ordeal we faced: No room keys were provided. We had to call the front desk to be escorted, but the broken door card system left us stranded multiple times when staff were busy. Our assigned room had a maintenance worker in it, with tools everywhere. Their solution? A refund and a suggestion to “find somewhere else.” Unacceptable after trusting Expedia’s recommendatio... read more
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve! Si... read more
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,776 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.