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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This was the worst stay I've ever had. It should've been a clear indication that even during the US OPEN, when other places wanted 500 a night, they only wanted 250. I will never stay at an extended stay ever again in life!!! I literally switched rooms 3 times and was not satisfied with any of them! I paid for 2 nights and left after the first night. I couldn't stand it another night!
Business response:
Dear Wenonah, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely, Hotel Management
Great location but Extremely dirty and smelly.
Business response:
Dear Carmen, We're glad the location suited your needs, but we're sorry the condition of the property left such a negative impression. A clean and fresh environment is a basic expectation, and it's disappointing to know we fell short in that area. Your feedback will beshared with our housekeeping team so that immediate steps can be taken to address these concerns. We appreciate you bringing this to our attention. We hope to have the chance to welcome you back so we can provide you with the flawless experience you deserve. Si... read more
This building should be completely torn down there is nothing good to say about it at all dirty walls furniture is so old and filthy dirty should have a non smoking facility get rid of your carpet all the appliances are filthy dirty had bugs in the room I deserve a refund I did not even stay there the three days I was suppose to your main streets need to be redone not appealing outside at all worst hotel ever that we have ever stayed in you should be embarrassed to have charged someone this kind of money as bad as the facili... read more
Business response:
Dear Lamar, Thank you for sharing your feedback. We sincerely regret that your experience did not meet expectations. Providing a well-maintained, welcoming environment is always a priority, and we are disappointed that your visit fell short. Please be assured that your concerns regarding the condition and upkeep of the property are being taken seriously, and we appreciate you bringing them to our attention. Guest comments like yours help us strive to deliver a better experience. We hope you will consider giving us another op... read more
Our stay at Extended Stay America, advertised as a three-star hotel on Expedia, was a one-star disaster. I’m appalled Expedia recommended this place. Here’s the ordeal we faced: No room keys were provided. We had to call the front desk to be escorted, but the broken door card system left us stranded multiple times when staff were busy. Our assigned room had a maintenance worker in it, with tools everywhere. Their solution? A refund and a suggestion to “find somewhere else.” Unacceptable after trusting Expedia’s recommendatio... read more
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we are continually growing and improving from our guest feedback. We hope to have another occasion to host you and provide you with the seamless stay you deserve! Si... read more
My stay at Extended Stay America, falsely listed as a three-star hotel on Expedia, was a complete disaster. I’m appalled Expedia recommended this one-star mess. For both days of our stay, we had no room keys. We had to call the front desk every time, but with only one overworked staff member, we were stuck waiting outside our room—sometimes for ages. This was beyond frustrating. The room was a dump: sticky floors, broken shelves, flimsy comforters, and no warm sheets. Our assigned room wasn’t even ready, forcing us to consid... read more
Business response:
Dear Guest, We're sorry that your recent stay with us was such a disappointment. We apologize for the issues you experienced with room key access, the condition of your room, and the breakfast. We understand how frustrating it must have been to wait outside your room and deal with the unpleasant odors in the corridors. We have discussed these concerns with our housekeeping and maintenance teams to address them on a priority basis. We will focus on better preparing our staff to meet guest needs. Thank you for sharing your fee... read more
Mr. Michael need costumer assistance inservice. The checking at 3pm wasn’t any problem and the lady (Christy) who help us at that time was excellent, but when we left to a family gathering and came back at 11pm, we ask a the service guests in the front desk (Michael) for towels he answered with an attitude and told us to bring the dirty towels first, we went to the room and the keys weren’t working, we came back to the desk we didn’t see anyone so we said “hello”, no response, we knock the desk softly since it was not a bell... read more
Business response:
Dear Guest, We're sorry to learn about the terrible experience you had with one of our staff members during your late-night visit to the front desk. The attitude and behavior you described are unacceptable and don't align with our hotel's values. We'll discuss this issue with the concerned person to ensure our guests receive the respect and service they deserve. Regarding the issue with your keys, we apologize for the inconvenience and frustration it caused and will take steps to prevent similar problems. We value your feedb... read more
The guest service Michael is not friendly at all, it seems like we were bothering him, just because we asked for towels. His customer service is very poor. In this business where good hospitality manners are essential, Mr. Michael front desk attendant doesn’t have any skills, real bad customer service. He is a liability to this industry.☹️
Business response:
Dear Guest, Thank you for choosing us. We're sorry to learn about the terrible experience you had with one of our staff members during your visit to the front desk to ask for a towel. The attitude and behavior you described are unacceptable and don't align with our hotel's values. We'll discuss this issue with the concerned person to ensure our guests receive the respect and service they deserve. We value your feedback and hope to have the opportunity to serve you better in the future. Sincerely, Hotel Management
Avoid unless you have no alternative Reserved 3 rooms, all pretty dirty. One smelled like urine and semen. No shower curtain or pillowcases. Front desk was nice and responsive but couldn't get issues resolved. Ended up having to find an alternate place to stay at 11pm. Not a good experience.
Business response:
Dear Guest, Thank you for your feedback. Please know we have strict quality control standards to prevent a situation like yours. We understand our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer service and attention to... read more
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,808 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.