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Extended Stay America - Pittsburgh - Monroeville
- Other
- Monroeville, PA
About this business
Location details
3851 Northern Pike, Monroeville, PA, 15146, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My stay at Extended Stay America, falsely listed as a three-star hotel on Expedia, was a complete disaster. I’m appalled Expedia recommended this one-star mess. For both days of our stay, we had no room keys. We had to call the front desk every time, but with only one overworked staff member, we were stuck waiting outside our room—sometimes for ages. This was beyond frustrating. The room was a dump: sticky floors, broken shelves, flimsy comforters, and no warm sheets. Our assigned room wasn’t even ready, forcing us to consid... read more
Business response:
Dear Guest, We're sorry that your recent stay with us was such a disappointment. We apologize for the issues you experienced with room key access, the condition of your room, and the breakfast. We understand how frustrating it must have been to wait outside your room and deal with the unpleasant odors in the corridors. We have discussed these concerns with our housekeeping and maintenance teams to address them on a priority basis. We will focus on better preparing our staff to meet guest needs. Thank you for sharing your fee... read more
Mr. Michael need costumer assistance inservice. The checking at 3pm wasn’t any problem and the lady (Christy) who help us at that time was excellent, but when we left to a family gathering and came back at 11pm, we ask a the service guests in the front desk (Michael) for towels he answered with an attitude and told us to bring the dirty towels first, we went to the room and the keys weren’t working, we came back to the desk we didn’t see anyone so we said “hello”, no response, we knock the desk softly since it was not a bell... read more
Business response:
Dear Guest, We're sorry to learn about the terrible experience you had with one of our staff members during your late-night visit to the front desk. The attitude and behavior you described are unacceptable and don't align with our hotel's values. We'll discuss this issue with the concerned person to ensure our guests receive the respect and service they deserve. Regarding the issue with your keys, we apologize for the inconvenience and frustration it caused and will take steps to prevent similar problems. We value your feedb... read more
The guest service Michael is not friendly at all, it seems like we were bothering him, just because we asked for towels. His customer service is very poor. In this business where good hospitality manners are essential, Mr. Michael front desk attendant doesn’t have any skills, real bad customer service. He is a liability to this industry.☹️
Business response:
Dear Guest, Thank you for choosing us. We're sorry to learn about the terrible experience you had with one of our staff members during your visit to the front desk to ask for a towel. The attitude and behavior you described are unacceptable and don't align with our hotel's values. We'll discuss this issue with the concerned person to ensure our guests receive the respect and service they deserve. We value your feedback and hope to have the opportunity to serve you better in the future. Sincerely, Hotel Management
Avoid unless you have no alternative Reserved 3 rooms, all pretty dirty. One smelled like urine and semen. No shower curtain or pillowcases. Front desk was nice and responsive but couldn't get issues resolved. Ended up having to find an alternate place to stay at 11pm. Not a good experience.
Business response:
Dear Guest, Thank you for your feedback. Please know we have strict quality control standards to prevent a situation like yours. We understand our guests have multiple hotel choices, which is why our mission is to provide clean, comfortable suites at an affordable price so guests will want to return. The cleanliness and room conditions you described are unacceptable and not representative of our quality standards. We will address this with our staff and reiterate the importance of impeccable customer service and attention to... read more
Don’t do it!!! It looked and smelled like it could have been a crackhouse. They couldn’t make keys so the receptionist had to walk everyone to their rooms to let them in. When she opened the door to the room a horrible smell smacked me in the face. I got a refund and left.
Business response:
Dear Guest, We truly regret to learn about your disappointing experience at our hotel. Please accept our sincere apologies for any inconvenience you encountered. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring every guest receives the highest service and care. Your feedback will aid us in making necessary improvements. Sincerely, Hotel Management
This is a rundown property. So many issues to write down but the musty odor was the worst of it. I would not recommend this place to anyone.
Don’t patronize this long term stay hotel!!! I spent 4 hours of my vacation time cleaning because the room was deplorable!! Pet hair all over the room, food splattered on walls picture frames and glass and floor, Mold on entire bathroom and even caked over 2 inch on handicap shower divider to ceramic floor. Cigarette butts all over grounds, parking lot and around the front door. Floors were absolute black and caked with dirt. Looks like they were never mopped and not even swept. No smoking signs completely disregarded and ci... read more
Frequently asked questions about Extended Stay America - Pittsburgh - Monroeville
How is Extended Stay America - Pittsburgh - Monroeville rated?
Extended Stay America - Pittsburgh - Monroeville has a 3.1 star rating with 2,776 reviews.
When is Extended Stay America - Pittsburgh - Monroeville open?
Extended Stay America - Pittsburgh - Monroeville is open now. It will close tomorrow at 12:00 a.m.