Extended Stay America - Pittsburgh - West Mifflin

Business response:

Andre, thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management 

Business response:

Thank you for reviewing your stay at the Extended Stay America. We are pleased to read how happy you were with our team and your room. Your satisfaction is very important to us as we constantly strive to make your experience a great one. We hope to welcome you back soon for another enjoyable stay. Sincerely, Hotel Management 

Business response:

Colin, thank you for reviewing your stay at Extended Stay America. We are glad you appreciated the cleanliness of our hotel and were happy with your encounter with most of our staff. We are also working with our front desk team to improve the experience of our future guests. Thank you again, and we hope you will choose us the next time you visit the area. Sincerely, Hotel Management 

Business response:

Thank you for choosing to stay at Extended Stay America. We are glad to know you had a nice time with us and that you liked our accommodations. Your comments with regard to the odor have been shared with the housekeeping team. Thank you for being our guest, and we hope to see you soon for a perfect experience. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We are happy to know you had a nice time with us, but we regret not meeting all of your expectations. Please know, we have a full-size refrigerator which includes ice trays for your convenience. Therefore we do not have ice machines on our property. We hope you will choose us again the next time you visit this area. Sincerely, Hotel Management 

Business response:

Thank you for the positive feedback. It is a pleasure knowing your visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

David, thank you for rating your pleasant experience at Extended Stay America. We are glad to see you enjoyed your time with us and hope to welcome you again whenever your travels bring you back here. Sincerely, Hotel Management 

Business response:

Jason, thank you for selecting Extended Stay America for your recent visit and for sharing your comments. Our team was pleased to learn you enjoyed your stay, found your suite refreshing, and the staff friendly and professional. Thank you once more for being our guest, and we look forward to seeing you in the future. Sincerely, Hotel Management 

Business response:

Thank you for your review. Although you found us to be a great value, we are sorry for your disappointment with the water temperature. We will share your concerns with the appropriate team for review and action. Hopefully, we will have the opportunity to make it up to you on a future visit. Thank you once again. Sincerely, Hotel Management