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Extended Stay America - Pittsburgh - West Mifflin
- Hotels
- West Mifflin, PA
About this business
Location details
1303 Lebanon Church Rd., West Mifflin, PA, 15236, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management
Liked the price, pet friendly, convenience, and staff. Lacking gym equipment.
Business response:
Ray, thank you for being our guest at the Extended Stay America. We are glad to know you had a good stay and that you were impressed with our affordable prices. However, we are sorry we missed meeting some of your expectations with regards to our amenities. We look forward to welcoming you back soon for a much better experience. Sincerely, Hotel Management
Good enough eccept location and outside environment
Business response:
Thanks so much for the nice review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay! Sincerely, Hotel Management
Room was pretty clean, however, a pair of sunglasses(not mine ) were on the floor beside the bed. Therefore, I don't think the room was cleaned very well. Pillows were piled on the bed with no pillow covers. I had to go downstairs and ask if I should have covers
Business response:
Please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
Clean, and the staff was great!! The only thing wrong was that every time we entered or exited there were unhealthy people hanging around
Business response:
Thanks for evaluating your stay. We are glad to read to read you liked our well-kept property and the service provided by our staff. Your feedback is valuable as it will help us improve our facilities moving forward. We appreciate you bringing this to our attention and we hope you will give us another opportunity the next time you are in the area! Sincerely, Hotel Management
1st time at extended stay I would definitely go there again. It was an emergency stay. We had to go to a funeral and because it was a holiday weekend, we couldn’t find anyone to take care of our dog. We have never left our dog in a room b4 and she was very good. It really helped us in a tight pinch.
Business response:
Kathy, thank you for your stay at Extended Stay America and for bringing along your furry friend! Pets are always welcome at our hotel, so we are thrilled you and your pet enjoyed your stay with us. Thank you once again for your terrific feedback. We look forward to welcoming you again the next time you visit our area. Sincerely, Hotel Management
Nice hotel, close to everything we needed. Staff was friendly. Only downfalls, no ice machines and breakfast was oatmeal packets, muffins and granola bars. It could have been a little better then that, we could have went to the store for that kinda stuff.
Business response:
We appreciate you for taking the time to review your experience at Extended Stay America. It feels good to know you liked our courteous service and were impressed with the convenience of our location. Kindly note we have a full-size refrigerator with ice trays for guests’ convenience in every room and therefore, we do not have ice machines. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Your review is appreciated, and we hope to be your choice of hot... read more
My daughter and I stayed here when attending the Taylor Swift concert. When we first checked in they gave us a room that was already occupied. Then once we went to the front desk for a second time the new room had an old used bar of soap still in the shower and there wasn’t a remote for the TV. I called the front desk but they were unable to provide a working remote for the TV. We also requested shampoo and conditioner and they didn’t have any conditioner at the front desk.
Business response:
Ann, we strive to provide excellent hospitality to all of our guests, but we are sorry this wasn’t your experience. Please accept our sincere apologies for the difficulties you encountered while you were here. Your feedback is discussed with the appropriate individuals in an effort to improve our future guest experiences going forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
No one at receptionist desk upon arrival. Called the phone number they suggested and it was at satellite location miles away that could not help me check in. Had to scour the hotel to get a maintenance man to go find someone. Keys then did not work on the door, had to chase someone down again. Second day the bed was not made nor the towels taken and refreshed. I was then informed they change sheets/towels at 7 days. I was not informed of their process. Poor communication. Staffing was short handed and front desk was cleaning... read more
Business response:
We cannot apologize enough for your experience when staying at our hotel. Your comments have prompted our management team to redouble training efforts so we can be sure to meet the high standards you should always expect from us every single stay. We would welcome an opportunity to accommodate you once more and earn your highest marks. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Pittsburgh - West Mifflin
How is Extended Stay America - Pittsburgh - West Mifflin rated?
Extended Stay America - Pittsburgh - West Mifflin has a 3.6 star rating with 1,961 reviews.
When is Extended Stay America - Pittsburgh - West Mifflin open?
Extended Stay America - Pittsburgh - West Mifflin is open now. It will close tomorrow at 12:00 a.m.