Extended Stay America - Pittsburgh - West Mifflin

Business response:

Thank you for being our guest. We are pleased overall you enjoyed your stay, but it seems we missed meeting some of your expectations. We are sorry if we disappointed you and hope to have another opportunity to welcome you back soon. Sincerely, Hotel Management 

Business response:

It was a pleasure having you as our guest at Extended Stay America. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Kindly note, in-room amenities such as hair-dryers are available at front desk to ensure their cleanliness. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Management 

Business response:

Thank you for your business and choosing Extended Stay America. Thank you for you feedback. Our rooms do not come with coffee makers but are available from the front desk. I apologize if we did not advise you of that while you stayed. If you could take a moment and leave a review on Google reviews for our location that would be great as this review does not transfer over. 

Business response:

Thank you very much for your nice comments. If you could leave a feedback via Google or Tripadvisor that would be very helpful as these reviews stay only with Expedia. Let me know when you are back in Pittsburgh so that I can thank you personally. Again thank you for your business. 

Business response:

Thank you for the review. We are pleased everything went great for you during your visit and that our wonderful location made it even better. Thank you for choosing Extended Stay America. We look forward to your next stay! Sincerely, Hotel Management 

Business response:

Thank you for being our guest. Although you were impressed with our courteous associates, we are sorry for the cleanliness issues you encountered. A clean, fresh suite is our top priority, and we will work with our staff to ensure that this was an isolated issue. We hope the positive aspects of your visit will bring you all back to us for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you so much for the positive feedback. It’s a pleasure knowing your overall visit with us was an enjoyable one. We hope to see you again soon at Extended Stay America. Sincerely, Hotel Management 

Business response:

Daniel, thank you for being our guest. We are pleased to know you were happy with our affordable rates. However, we are sorry if you had any inconvenience. Also, we have asked our housekeeping team to be more diligent going forward. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and for leaving a review. We are sorry you were inconvenienced by our payment policy. It is our hotel’s policy not to accept cash as a form of payment. We must have a credit or debit card on file for each reservation to cover incidentals during your stay. This is standard industry practice at reputable hotel chains, and we will take steps to communicate this more clearly in the future. Regarding your concern about the receipt we would like to mention that while making the reservation through the... read more