Extended Stay America - Portland - Beaverton

Business response:

Thank you for choosing Extended Stay America - Portland - Beaverton and for sharing your experience. We're glad you enjoyed your suite offering apartment style living with lots of room to relax, and many extras that make traveling easy. Thanks again for the great review. Please come and see us again soon! Sincerely, General Manager 

Business response:

Thank you for staying at our hotel and for taking the time to post your ratings. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager 

Business response:

Thank you for the review of your visit to our hotel. We pride ourselves on delivering exceptional service to our guests and it sounds like the first impression was great. However, we regret that you were not happy with the cleanliness of your room and our breakfast selection. We have shared your comments with the respective departments to make sure we make the necessary improvements in our service delivery. Thank you for being our guest, and we would love the opportunity to welcome you back soon. Sincerely, General Manager 

Business response:

Thank you for the feedback about your stay at our hotel. We're glad you enjoyed your suite offering apartment style living with lots of room to relax, and many extras that make traveling easy. We know how important it is to stay connected when you are away from home, so please accept our apologies for the issues with our complimentary Wi-Fi. Our maintenance team has been notified to ensure the issue is corrected. Thanks again for staying with us, and please come back soon! Sincerely, General Manager 

Business response:

Thank you for your stay and your feedback. We have read your comments and are sorry to hear we did not deliver a fresh and clean suite during your stay. We are very passionate about providing our guests with clean accommodations, and we apologize we fell short in this case. We have shared your comments with our Housekeeping Manager to see where we went wrong so any necessary improvements to our processes can be made. We hope you give us another chance when you return to our area as we would appreciate the opportunity to prov... read more

Business response:

We are delighted you chose to stay at Extended Stay America-Portland – Beaverton. We are so glad you enjoyed a relaxing stay, and we greatly appreciate your comments about our well-appointed accommodations and affordable rates. It was our pleasure to have you as our guest, and we would love to see you again in the future. Sincerely, General Manager 

Business response:

It was our pleasure having you as our guest at Extended Stay America Portland – Beaverton. We receive many positive comments about our location, so we are glad this contributed to making your stay a great one. However, we are sorry for the inconvenience caused, but we hope it did not overshadow your overall pleasant stay. We appreciate your constructive feedback, and we will work hard to ensure we are able to meet every guest’s needs. We look forward to seeing you again. Have a great day! Sincerely, General Manager 

Business response:

We are thrilled you chose Extended Stay America - Portland - Beaverton again to be your home away from home. We are also glad you enjoyed your stay and that you liked our courteous associates. We truly appreciate your observations for our breakfast offerings and have taken a note of it. It was great to have you here, and we hope to see you again soon. Sincerely, General Manager 

Business response:

Thank you for your stay and your constructive feedback. It is truly disappointing to hear our staff failed to meet your expectations. We will address the concerns you mentioned, regarding our team to make sure we are consistently following policies and procedures. We appreciate your feedback, so similar situations do not occur in the future. We hope you will give us a second chance for an improved stay the next time you are in the area. Sincerely, General Manager