This profile has been claimed by the business owner or representative.
Extended Stay America - Portland - Scarborough
- Hotels
- Scarborough, ME
About this business
Location details
2 Ashley Dr., Scarborough, ME, 04074, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very convenient location for the whole area and easy parking.
Business response:
David, thank you for choosing to stay at Extended Stay America. It is good to know that you liked our courteous associates and parking facility. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely, Hotel Management
Lobby very small. Two chairs only. Not a real breakfast as promoted. Coffe. Granola bars and muffins. Rooms are not service on a daily basis unless you are there for more than a week. If you need a clean towel you must bring the dirty one to the lobby to get a clean one.
Business response:
Kesi, thank you for choosing our hotel during your visit to our area. We appreciate your feedback, and we are sorry your stay was unpleasant. Your feedback has been shared with the team to ensure similar mistakes are not made in future. We assure you we are working hard to improve, and we would be honored to have you stay with us again. Sincerely, Hotel Management
stay with few inclusions barei minimum good for cost but so minimum of amenities
Business response:
Diane, thank you for being our guest. Although overall you had a pleasant stay with us and were happy with our affordable rates, we are sorry we missed meeting some of your expectations. We hope the positive aspects of your visit will bring you back to us for a much better experience. Sincerely, Hotel Management
Bed was too hard and pillows too soft. An extra blanket or pillow were not available in the room
Business response:
Doreen, thank you for being our guest. We are disappointed we failed to meet 100% of your expectations, and we apologize for the issues you had with the comfort of your bedding. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Just needed a place to stay for the night on our way to Bar Harbor. Worked perfectly for late night & price.
Business response:
Greg, thank you for choosing Extended Stay America for an overnight stay. We're glad to know you found us to be at a fair price and that overall you had a pleasant time with us.We appreciate your business and hope to see you again on your next visit toScarborough. Sincerely, Hotel Management
Clean spaces and courteous staff. They really do their best to make sure you have everything you need.
Business response:
Scott, thank you for choosing Extended Stay America for your needs. We are delighted to read you like our well-maintained property and the courteous service provided by our staff. It was a pleasure serving you, and we look forward to seeing you again soon. Sincerely, Hotel Management
The employee that checked us in was not quite sure of what she was doing. She may have been new and should not have been left alone on a busy Saturday night.
Business response:
Thank you for evaluating your stay. Although from your rating it seems you had an overall pleasant time, but we are sorry for the service issue you experienced. We appreciate your feedback and hope to see you back in the future so that we can make your next visit a memorable one. Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
They were friendly ,, informidive Courteous Had directions printed out and pointed out how to get there from the hotel.. We enjoyed our stay.
Business response:
Thank you for posting your kind review of Extended Stay America. Our goal is to provide an exceptional experience for each of our guests. It was a pleasure to read about the service you received from our staff. They will be pleased to hear their efforts are noticed and appreciated by our guests. We hope you will stay with us again the next time you visit our area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Portland - Scarborough
How is Extended Stay America - Portland - Scarborough rated?
Extended Stay America - Portland - Scarborough has a 3.4 star rating with 1,386 reviews.
When is Extended Stay America - Portland - Scarborough open?
Extended Stay America - Portland - Scarborough is open now. It will close tomorrow at 12:00 a.m.