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Extended Stay America - Portland - Scarborough
- Hotels
- Scarborough, ME
About this business
Location details
2 Ashley Dr., Scarborough, ME, 04074, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The first room we had youbcould smell smoke whrn you walked in. It was a non smoking room. They gave us a different room with an upgrade. The staff was very apologetic. However the shower in the second room did not drain. The front desk staff was very friendly and professional.
Business response:
Thank you so much for making me aware of these issues. I am very pleased that my team attended to those issues during your stay.
Business response:
Winston, thank you for your terrific rating of Extended Stay America. We are pleased your stay with us was an excellent one, and we look forward to welcoming you back again soon. Sincerely, Hotel Management
Business response:
Nicole, thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management
Business response:
Kimberly, thank you for your 10-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon at Extended Stay America. Sincerely, Hotel Management
Exceeded Expectations This hotel exceeded my expectations in all around cleanliness and how spacious the room was. I stayed in a 2 bedroom studio that is the perfect choice for multiple guests. The staff were all extremely friendly and welcoming and accommodated any request I had. I will definitely be returning to this location for future trips to Portland ME.
Business response:
Thank you for reviewing your experience at Extended Stay America. It feels good to know you enjoyed the spaciousness of your well-appointed room and that you were awed by our spectacular hospitality. Thank you once more for the kind comments, and we look forward to hosting you again soon! Sincerely, Hotel Management
Business response:
Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management
I was expecting a higher level of accommodation. There was no coffee pot in the room, in spite of having a stove, sink and refrigerator. Continental breakfast was pretty meager, it all fit on a 2'x4' table...
Business response:
Thank you for taking the time to share your experience; we love that you could join us! However, we hate that your stay was inconvenienced. We know that the small details add up and make a major impact on your overall impression. We would love another opportunity to bestow the service we customarily provide. Thank you again for your feedback and we hope to see you soon. Sincerely, Hotel Management
Gérer vos attentes Hôtel mal insonorisé on entend marché. La chambre devait être équipée de vaisselle chaudron etc. Mais les armoires étaient vides. Le plus décevant, le déjeuner. Café muffin barres tendre. Même pas de lait ou crème, juste du coffee mate. Pour le secteur c'est bien. Tranquille et près de tout
Business response:
Although you liked our ideal location, we are sorry you were unhappy with our grab-and-go breakfast. Your feedback will be shared with our Brand Leaders to determine new breakfast offerings. Also, please know to ensure the cleanliness of the kitchenware, they are kept at the front desk and are delivered to your suite upon request. If we did not communicate this properly at check-in, please accept our apologies. We hope the positive aspects of your visit will bring you all back to us for a much better experience. Sincerely, ... read more
Business response:
Thank you for being our guest and for rating your experience. We regret to have missed the opportunity to provide you with a perfect stay. Please give us another chance to prove that we are committed to providing excellent guest experience. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Portland - Scarborough
How is Extended Stay America - Portland - Scarborough rated?
Extended Stay America - Portland - Scarborough has a 3.4 star rating with 1,386 reviews.
When is Extended Stay America - Portland - Scarborough open?
Extended Stay America - Portland - Scarborough is open now. It will close tomorrow at 12:00 a.m.