Extended Stay America - Portland - Scarborough

Business response:

Susan, thanks for the awesome feedback. We are delighted to know all went great during your stay and that you were impressed with the top-notch service provided by our associates. It was a pleasure serving you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, General Manager 

Business response:

Thanks for being our guest at Extended Stay America. We are glad to know our location was convenient for your needs and that you liked the service provided by our associates. It was a pleasure having you here, and we look forward to seeing you again soon. Sincerely, General Manager 

Business response:

Thank you for visiting us. I am sorry to read that we failed to meet your expectations. We hope you will accept my apology for what transpired. We hope you will give us another chance to prove that we are committed to providing excellent guest experience. Sincerely, General Manager 

Business response:

Thank you for sharing your review and letting us know you had an overall pleasant visit. With that said, we apologize for the inconvenience you had with the internet. We are working with our service provider to determine if there is a greater problem or if this was an isolated event. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, General Manager 

Business response:

Megan, thank you for taking the time to share your rating. We are glad you had a pleasant stay overall, but apologize if we missed meeting all your expectations. We hope to see you again and have the opportunity to make your next visit perfect in every respect. Sincerely, General Manager 

Business response:

William, it's so nice to read your positive review of your stay at Extended Stay America - Portland – Scarborough. It’s our pleasure knowing you loved everything we offer, particularly the cleanliness of our property and our service. We hope to see you again soon. Sincerely, General Manager 

Business response:

Susan, thank you for sharing your 5-star rating of Extended Stay America - Portland - Scarborough. We appreciate you choosing our hotel. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, General Manager 

Business response:

Jennifer, please accept our apologies for not living up to your expectations. Everything we do is aimed at providing you with an excellent hotel experience and we hope to have the chance to prove it to you on a future stay. Thanks for your rating. Sincerely, General Manager 

Business response:

Sue, We always enjoy having you stay with us. Thank you for sharing your comments in this forum. We are disappointed you felt the cost of your stay is no longer in line with the value you receive. Our goal is to provide our guests with a clean, comfortable, spacious suite with a fully equipped kitchen and lots of room to relax, all at affordable rates. With our complimentary amenities such as our grab-and-go breakfast and complimentary Wi-Fi, it is our hope you would find our hotel a good value. Plus, we offer discounts for ... read more