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Extended Stay America - Portland - Scarborough
- Hotels
- Scarborough, ME
About this business
Location details
2 Ashley Dr., Scarborough, ME, 04074, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Good for the price The hotel seems quite new, but the amenities are absolute minimum ( not enough soap or shampoo was provided) and the towels were thin. Cooking utensils have to be requested. The hotel front entrance is not automatic, so it makes entry difficult when using the luggage cart. The location was great, close to all shopping. The wi-fi is very slow also.
Business response:
Thank you for being our guest and sharing your experience. Although you liked our convenient location and the value we offer, we are sorry that we missed meeting some of your expectations and regret the inconvenience caused. Since our suites are designed for guests staying multiple nights desiring home-like living, these guests often bring their own bath amenities such as hairdryers and toiletries. These items are available and complimentary at the front desk at any time. Kitchenware for your suite is also available and kept... read more
Ok stay. Wouldn't extend it It was ok. Good rate. Comfortable bed. Not a cozy downstairs
Business response:
Thank you so much for sharing your feed back. We use all feed back to continue to try and address our guests needs. We look forward to hosting you again in the future.
Business response:
Jonathan, many thanks for taking the time to post your rating online. Impressing our guests is our top priority, so we are glad that you were left with a good impression. It was a pleasure to have you as our guest at Extended Stay America - Portland - Scarborough, and we hope to see you again soon. Sincerely, General Manager
Enjoyed our one night stay. Clean room with lots of towels and very comfortable bed. Only suggestions is they should at least have some plastic cups in the room for drinking rather than asking for a full kitchen kit. Also coffee in room would be even nicer.
Business response:
Ronald, thank you for including Extended Stay America - Portland - Scarborough in your travel plans. We are pleased to read you enjoyed your overall time with us and that you liked the cleanliness of your room and the comfort of our beds. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk. We appreciate your feedback and hope the positive aspects of your visit will bring you back to our hotel in the future. Sincerely, General Manager
Business response:
John, thank you for your stay at Extended Stay America - Portland - Scarborough and for your four-star rating. We are happy your overall experience with us was a pleasant one. We hope to see you again soon. Sincerely, General Manager
Clean, comfortable nice place to stay. Very helpful and friendly staff. Made you feel very welcome
Business response:
Thank you so much for sharing your review. We are very pleased to host you and meet your expectations.
Nice for the price It was ok I wasn't looking for anything great but it was nice for the price
Business response:
Thank you for taking the time to share your experience. I am pleased to read you enjoyed staying at our hotel and that our affordable rates were much to your liking. Thank you again for your review. It would be our pleasure for you to repeat your experience with us in the future.
Nice home away from home I chose this hotel because I wanted to spend a few days away, but didn't want to eat out for every meal. The kitchen was my reason for choosing Extended Stay, but everything else about the room and staff made me happy I chose it. Check-in was very pleasant, the staff asked me about my needs and offered to bring me the kitchen utensils I wanted, which were delivered before I even had the suitcase unpacked. There was always someone at the front desk when we had questions about the area, and check out w... read more
Business response:
We appreciate you taking the time to share your experience and for choosing to stay with us. I'm so pleased to hear that your bed was comfortable to your liking and that you had an excellent stay at our hotel. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.
A room directly beside us had a dog and I totally agree and think it is cool to have dogs allowed but they dog owner left a small rug out in the hallway after his dog had diarrhea on it without cleaning the rug at all. The smell obviously went throughout the hallway and it made our room smell as it was directly beside it. It was the dog owner not the dog that was the problem
Business response:
Thank you for taking the time to share your experience. First, please accept our sincerest apologies for the lack of courtesy from one of our guests. We will make sure guests are not performing such action. Still, we are glad you had an overall great stay at our hotel. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
Frequently asked questions about Extended Stay America - Portland - Scarborough
How is Extended Stay America - Portland - Scarborough rated?
Extended Stay America - Portland - Scarborough has a 3.4 star rating with 1,427 reviews.
When is Extended Stay America - Portland - Scarborough open?
Extended Stay America - Portland - Scarborough is open now. It will close tomorrow at 12:00 a.m.