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Extended Stay America - Portland - Scarborough
- Hotels
- Scarborough, ME
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea. Cash is accepted as a form of payment for those guests paying by a weekly or monthly rate. A valid credit card must be kept on file for incidentals. Cash is not accepted as a method of payment for guests paying the daily rate.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot... read more
Location details
2 Ashley Dr., Scarborough, ME, 04074, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Hotel was close to concert venue Room was not ready when we got there after 3pm. Room was dirty but the space was great.
Business response:
I appreciate you taking the time to write a review of your experience with us. I am glad you enjoyed our spacious rooms; however, I sincerely apologize for the cleanliness issues you experienced. To uphold our company’s high standards, I will make sure rooms are ready in a timely manner as well as reviewing our cleaning procedures with our housekeeping staff. Thank you very much for bringing this to our attention. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area... read more
Decently done Overall well done. Not a 5 star hotel but worth the price.
Close to local event Minimum amenities or facilities for this price range
Business response:
Thank you for taking the time to submit a review of our property. I apologize that we were unable to exceed your expectations. In response to your feedback, we will continue to strive to provide each guest with a comfortable stay and great customer service. Your feedback is very important to us, so thank you for sharing. We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.
Every place we normally stay was full so I chose this place. It was very clean and check in was pleasant but defiantly a "budget" hotel. The girl who checked me in was clearly the exception because the rest of the staff was borderline rude or impossible to find. The "Grab & Go" breakfast was a joke, more of a snack and usually poorly stocked. (Apples, oranges, granola bars, strangely flat muffins and coffee was what it mainly had.) The room was very clean. The window looked out at the parking lot so we kept the curtains clos... read more
Business response:
I appreciate you bringing your experience to our attention. I sincerely apologize for the service issues you experienced. To uphold our company’s high standards, I will coach our staff on the importance of responding to guest needs in a timely manner as well as providing each guest with professional customer service. Additionally, I will make sure we are clearly communicating our amenities during guest arrivals. We continually work to improve our hotel, so I really appreciate you providing us with your feedback. I do hope th... read more
Clean, quiet and great staff! We arrived earlier than we expected and our room was ready! The hotel staff was fantastic, friendly and kind. The room was beyond clean it was immaculate! The hotel was off of the main street so we had guaranteed quiet but close enough for us to get everything we needed! We had a corner which are always the best!
Business response:
Thank you for taking the time to provide us with such a wonderful review! I am thrilled we were able to provide you with a home away from home experience. I truly appreciate your kind comments regarding our friendly staff, quiet atmosphere and clean rooms. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.
Overnight stay Hotel was nice and clean. Only stayed for one night but geared more to mutiple night stays. Staff was friendly. Was hoping there would be a continental breakfast but it was just a grab and go with only a few items. No exercise room or pool which would have been nice. Overall great hotel.
Continental Breakfast is false claim. The "Continental Breakfast" was "grab and go only". This included just packaged muffins, granola bars, oatmeal packs, and orange/apple. The cream for the coffee all had sweetener or flavoring in the ingredients. I did not expect much but this was less than expected. Also the only light in the bathroom had a fan attached to it that was so loud it hurt my ears and it woke up other guests in the room at night.
Business response:
Thank you for taking the time to submit a review of our property. I sincerely apologize that our grab-and-go breakfast was not to your satisfaction. In response to your feedback, we will work to make sure we are clearly communicating our amenities during check-in. Additionally, I will have our maintenance engineer inspect your bathroom to ensure that everything is functioning properly. I am grateful for the feedback you provided so we are able to continually improve our hotel. We hope that you will give us the opportunity to... read more
No frills Room was clean, staff was very pleasant and helpful. But it's a no frills hotel, if you want the bed made you have to pay extra. If you wants towels no problem, you just have to ask for them (everyday).
Business response:
Thank you so much for taking the time to submit a review of our property. We strive to provide an outstanding "home-away from home" experience to all of our guests and it is a pleasure to know that we were able to accomplish that for you! The staff and I would like to thank you again for posting your review. We look forward to welcoming you back in the future!
Frequently asked questions about Extended Stay America - Portland - Scarborough
How is Extended Stay America - Portland - Scarborough rated?
Extended Stay America - Portland - Scarborough has a 4.1 star rating with 808 reviews.
When is Extended Stay America - Portland - Scarborough open?
Extended Stay America - Portland - Scarborough is open now. It will close tomorrow at 12:00 a.m.