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Extended Stay America - Portland - Vancouver
- Hotels
- Vancouver, WA
About this business
Location details
300 NE 115th Ave., Vancouver, WA, 98684, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Check in time was at 3. Checked in at 4:30 and had to wait for room to be ready while someone went to change sheets. Room was non smoking, but whole area smelled.
Business response:
Dear Myralynn, Thank you for choosing us. We are sorry for your experience on arrival and the delay in getting your room. Please accept our apologies for the cleanliness and the smoke concerns you mentioned. Your valuable comments are shared with the concerned team so that we can improve and ensure they are addressed adequately. Please connect with our hotel desk for further assistance of any kind. We appreciate your business and hope you will consider giving us another try, and we are confident you will see a significant im... read more
The hallway smelled like animals, but my room smelled ok. The shower leaked into the dining room. The beds were covered in a plastic cover, felt like I was in a toddlers bed. Bed was uncomfortable. A lot of homeless around and appears people live in this hotel and or around it.
Business response:
Dear Crystal, Thank you for giving us feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, comfortable, and well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. We will address this immediately and genuinely appreciate your bringing this to our attention. Thank you once more, and we do hope to have you stay with us again soon. Sincerely,Hotel Management
was expecting a breakfast but was a grab and go they called it, with nothing i liked
I was a nice place to stay for the night, I would stay again.
Business response:
Dear Timothy, thank you for staying with us and posting your review. We are glad you enjoyed most of your stay and found us to be of great value. Our goal is to provide an exceptional experience for our guests, and we’re glad we hit our mark with our service and clean accommodation. We apologize if there were any inconveniences. It was a pleasure hosting you, and we look forward to seeing you again on your next visit. Sincerely,Hotel Management
Camped outside around the property were several homeless people. Did not feel safe leaving car in parking lot
Below Average Bed was uncomfortable; people above us walking around all night, floor/ceiling noise; people smoking weed on the property in the parking lot
Business response:
Dear Guest, thank you for taking the time to share about your stay. We are always excited to receive positive comments from our guests, but we are also grateful to learn from detailed comments like yours. We continually strive to improve our services, and we appreciate your feedback. We hope to have another chance to welcome you on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Portland - Vancouver
How is Extended Stay America - Portland - Vancouver rated?
Extended Stay America - Portland - Vancouver has a 3.4 star rating with 1,711 reviews.
When is Extended Stay America - Portland - Vancouver open?
Extended Stay America - Portland - Vancouver is open now. It will close tomorrow at 12:00 a.m.