Extended Stay America - Portland - Vancouver

Business response:

Thank you for reviewing your great stay at Extended Stay America. We take great pride in delivering friendly, professional service to all our guests, so we appreciate your generous remarks. Your praises are highly appreciated, and we look forward to welcoming you at Extended Stay America. Sincerely, Hotel Management 

Business response:

Kathy, thank you for choosing our hotel. We are sorry for not meeting your expectations with regard to the cleanliness of our accommodations. Your feedback has been shared with our housekeeping team to make sure we are consistent with our service delivery. On a positive note, we are glad you were impressed with the quality of service you received from Kendra. Your compliments will surely be shared with her. We value your business and hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Horace, thank you for the perfect rating! We are thrilled to learn that from start to finish, your stay was nothing short of exceptional. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America and for the feedback. We are happy to know you loved your upgrade and had an overall good stay. We do regret not meeting some of your expectations. It will be our pleasure to host you again when you plan your trip this way. Sincerely, Hotel Management 

Business response:

Damon, thank you for evaluating your stay. Your rating indicates that we may have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management 

Business response:

Thank you for being our guest and for taking the time to review your experience at Extended Stay America. It is nice to know you found your suite comfortable and you were pleased with the exceptional service from our staff. We work hard to provide high levels of service, so we will share your compliments with the team to let them know their efforts are appreciated. We thank you once more for choosing our hotel, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for your 5-star rating. We are delighted to know you loved each and every aspect of our hotel. We hope to welcome you back soon to Extended Stay America. Sincerely, Hotel Management 

Business response:

Robert, thank you for choosing to stay at Extended Stay America. We are delighted you enjoyed your stay at our hotel. We are also thrilled to read your comments about the excellent service you received from our staff, and how they exceeded your expectations. We are always committed to your satisfaction and enhancing our services on all levels. We hope to welcome you in the near future. Sincerely, Hotel Management