Extended Stay America Premier Suites - Augusta

Business response:

Dear Denise, We appreciate your feedback and regret the substandard cleanliness and condition of your room, as well as the discomfort you experienced during your visit. This falls well below the high standard of service we aim to provide. Your remarks are shared with the housekeeping team to review and ensure that such concerns are never repeated. Considering this a rare incident, we hope you give us another chance, and we are committed to ensuring a better experience for your future visit. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for your visit to our hotel. We strive to create a memorable, comfortable stay for every guest; therefore, we truly apologize for the issues you had with the air unit in your room. We sincerely apologize that this impacted your sleep. Your valuable feedback will help as we continuously strive to improve our guest experience. Thank you again for choosing us. We look forward to providing you with the outstanding stay we are known for the next time you are in the area. Sincerely, Hotel Management 

Business response:

Dear Marsha, Thank you for choosing Extended Stay America and for sharing your experience. We’re so pleased to hear that you found the room clean and comfortable. It’s always our goal to provide a restful environment. However, we’re sorry to learn about the issue with the A/C settings. That said, your comfort is our priority, and we’re reviewing this with our maintenance team to ensure better flexibility and clearer guidance for future guests. We appreciate your feedback and look forward to welcoming you back for a longer, m... read more