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Extended Stay America Premier Suites - Austin - Austin Airport
- Hotels
- Austin, TX
About this business
Location details
1311 Airport Commerce Dr., Austin, TX, 78741, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nice
Business response:
Irving, thank you for choosing Extended Stay America. We strive to deliver an exceptional experience to each of our guests in all areas of our hotel, and your feedback tells us we are meeting our goals. Thank you once more for taking the time to share your excellent rating. We look forward to hosting you again soon. Sincerely, Hotel Management
We asked to check in early because our room was available, but they charge a $30 early check in fee.
Business response:
Barbara, thank you for taking the time to share your feedback. We regret your disappointment with the early check-in fee and want to mention that this fee is mentioned on our website. Thank you again, and we hope to see you soon. Sincerely, Hotel Management
Nice staff and convenient location
Room was just right for a night of sleep before an early flight. Had I been staying longer, I would have asked for a hair dryer and hair conditioner. Otherwise the provisions were great. The bed was comfortable and the room was clean. The only improvement I would suggest: change up the floor mopping procedure, as the floor felt a little dirty on my bare feet.
Business response:
Marque, thank you for being a guest at Extended Stay America and sharing your experience. We are delighted to know you enjoyed your stay with us and that you were especially pleased with our refreshing accommodations. However, we apologize for the cleanliness issues you encountered, and we will share your comments appropriately. We also regret your disappointment with our in-room amenities. Thank you again for your feedback, and we look forward to your return visit. Sincerely, Hotel management
The hotel was pretty basic. Had the amenities you need for a long stay. Breakfast was super basic. All breakfast options were wrapped, nothing fresh. Never had a warm shower, always cold.
Business response:
Matthew, thank you for taking the time to share your feedback. We are glad you were pleased with most aspects of your stay and that our accommodations provided all the comforts that you expected. However, we regret not meeting your expectations with the breakfast and apologize for the inconvenience you experienced due to the lack of hot water. We will address this with our engineering team and make sure we prevent such reoccurrences. We hope you will return to experience our hotel as we would have liked you to during this vi... read more
Frequently asked questions about Extended Stay America Premier Suites - Austin - Austin Airport
How is Extended Stay America Premier Suites - Austin - Austin Airport rated?
Extended Stay America Premier Suites - Austin - Austin Airport has a 4.4 star rating with 805 reviews.
When is Extended Stay America Premier Suites - Austin - Austin Airport open?
Extended Stay America Premier Suites - Austin - Austin Airport is open now. It will close tomorrow at 12:00 a.m.