Extended Stay America Premier Suites - Bluffton - Hilton Head

Business response:

Dear Guest, Thank you for reviewing your time with us. Although you had a pleasant stay, but we apologize for the breakfast concerns during your time with us. Your feedback helps us identify ways to improve our service; we are grateful. We have shared your feedback with our team to ensure these issues are handled better in the future. Please give us another chance to prove we are committed to providing outstanding service to every guest. We look forward to welcoming you back to our hotel. Sincerely,Hotel Management 

Business response:

Dear Lindsey, Thank you for including Extended Stay America in your travel plans and sharing your review with fellow travelers. Our goal is to provide an exceptional experience for our guests, and we’re glad we hit our mark with our hospitable service and refreshing accommodation. It was a pleasure having you as our guest, and we hope to be your hotel of choice if another visit to our area is in your plans.Sincerely,Hotel Management 

Business response:

Dear Michael, Thank you for mentioning how impeccably clean our hotel was during your stay. Our team takes immense pride in creating a fresh and inviting atmosphere for all our guests. Your review serves as motivation to keep up the great work! It was our pleasure hosting you here at Extended Stay America, and we can't wait to welcome you back for another fantastic stay.Sincerely,Hotel Management 

Business response:

Dear Andre, Thank you for posting such kind comments about our hotel, especially our staff. Our team members are our best asset as they continually strive to create a welcoming and accommodating experience for all of our guests. Thank you for acknowledging their efforts. We look forward to sharing your comments with our team. Thank you for choosing Extended Stay America. We hope to welcome you again soon.Sincerely,Hotel Management