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Extended Stay America Premier Suites - Bluffton - Hilton Head
- Hotels
- Bluffton, SC
About this business
Location details
108 Seagrass Station Rd., Bluffton, SC, 29910, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Basic decor but all the amenities necessary for an extended stay hotel. You do have to ask for what you need as they don’t fully stock every room, but the staff is friendly and helpful. We only stayed for one overnight as we were just passing through. There were a few cosmetic repairs that could be done but nothing that affected our very comfortable stay.
It says on the Expedia website that breakfast is included. So coffee and packets of grits were the only thing there. So please don't advertise breakfast if there is no breakfast. The room was lackluster at best with cheap furniture, but clean. Bed was sub-par. Bathroom vent fan did not work and there was no hairdryer. I realize this is an extended stay hotel but how bout some shampoo in the bathroom!
Business response:
Dear Steven, We apologize for the confusion regarding breakfast. We currently offer a light grab-and-go option rather than a full breakfast. We also regret the inconvenience caused by the bathroom vent fan, missing hairdryer, and lack of bathroom amenities. Your comments about room furnishings and bedding have been noted and shared with our team for review. We truly appreciate your understanding and your recognition of our cleanliness standards. We hope to have the opportunity to serve you better on your next visit. Sincerel... read more
I was a little upset when we checked in took about 5 min to find someone to even check us in, we went down later to see if they had do not disturb sign no one at front desk, we needed a receipt upon checkout no one around we waited rang bell still no one
The staff was excellent in meeting our requests.
Staff was great. Room was clean and comfortable. Breakfast bar is poor with limited choices.
Didn’t get room service on the second off stay.
Business response:
Dear Araceli, We sincerely apologize that you did not receive room service on the second day of your stay. Providing consistent service is very important to us, and we regret any inconvenience this may have caused during your visit. Your feedback has been shared with our housekeeping team to ensure this does not happen again. We truly value your comments as they help us improve our guest services. We look forward to the opportunity to provide you with a much better experience on your next visit. Sincerely, Hotel Management
We had to ask for cups and plates. Staff brought me paper cups and plastic utensils. I had to go back down for real cups. No bathroom supplies. Luckily, I brought my own. Cockroaches in the bathroom. Would not stay again even though it’s close to my son’s apartment. I asked for early checkin when I got there at 1;00 (checkin at 3:00). I had to pay $13 an hour!!
Business response:
Dear Denise, We apologize for the inconvenience you experienced during your stay. Providing clean, comfortable accommodations and necessary amenities is important to us, and we regret that we fell short in this instance. Your comments about the kitchen items, bathroom supplies, and pest concern have been shared with our housekeeping and maintenance teams. We appreciate your input and will use it to improve our guest experience. We hope to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America Premier Suites - Bluffton - Hilton Head
How is Extended Stay America Premier Suites - Bluffton - Hilton Head rated?
Extended Stay America Premier Suites - Bluffton - Hilton Head has a 4.1 star rating with 1,402 reviews.
When is Extended Stay America Premier Suites - Bluffton - Hilton Head open?
Extended Stay America Premier Suites - Bluffton - Hilton Head is open now. It will close tomorrow at 12:00 a.m.